Vacant job

As a Customer Service Officer at the Swedish Transport Administration, you help facilitate the everyday lives of residents and businesses throughout Sweden. You do this by contributing to the important work of traffic safety.

Are you service-oriented and enjoy meeting new people? Then this could be your new job!

Customer Service Officer/Examiner Temporary Job Responsibilities

Our task at Driver Testing is to conduct tests within the areas of driving licenses and professional traffic. Together with your colleagues, you contribute to ensuring that every customer feels welcome, receives clear information, and has the best conditions to demonstrate their skills.

The tasks vary, and you will rotate within the team throughout the day to perform different tasks. In your daily work, you will meet many different customers, so approach and clear information are important parts of your job. The tasks include the authority's task of conducting knowledge tests both in groups, individually, and sometimes with an interpreter. At times, the work involves a high tempo, so you need to thrive with that as part of the job, and you will work according to a fixed schedule, with work at our reception site in Nyköping.

You will work with, among other things:  

• reception duties
• conducting knowledge tests, both written and oral
• booking appointments for knowledge and driving tests
• answering customer inquiries
• administration of driving license photos in connection with driving tests and renewal of driving licenses
• performing general office tasks

Your shifts will be scheduled within the office's opening hours. We are open in the reception from 08:00 to 16:30, except on Mondays when we close at 18:00 and on Fridays at 15:00.

In this recruitment, web-based tests are used as part of the selection process.

We primarily use email (from the email address: [email protected]) to send out notifications and invitations. Please check your inbox and also your spam folder regularly during this time to ensure you receive all information from us!

The position is temporary until August 31, 2026.

Who are you?

You will be our face to the public and the first person our customers meet, so we see that you are a confident and service-oriented person who enjoys meeting new people. It is important that you are a communicative person, which means you convey messages clearly and respectfully and adapt your communication to the recipient. You have a positive attitude and are keen to contribute to good collaboration within the team. Additionally, you have a flexible and problem-solving approach, and you can easily adapt to new circumstances and situations, always with the customer's and the organization's best interests in focus.

We are looking for someone who

• has completed secondary education
• is at least 23 years old, which is the minimum age to conduct knowledge tests according to the Transport Agency's regulations
• has several years of relevant work experience with physical customer interactions, such as in reception/customer service/information desks with frequent customer contacts
• has good written Swedish skills
• has good spoken Swedish skills
• has basic spoken English skills
• has good computer skills and is accustomed to working in the Office suite
• has a driver's license for a manual transmission vehicle

The questions you will answer when submitting your application will form the basis for the first selection we make. If nothing else is stated in the ad, we want you to attach your CV. We have stopped requesting a cover letter as we do not include it as part of the selection criteria.

At Driver Testing at the Swedish Transport Administration, you contribute to ensuring traffic safety and environmental awareness on Sweden's roads. Our task is to conduct tests within the areas of driving licenses and professional traffic. It is with us that the dream of a driving license and the opportunities it creates can be realized. We are the ones who ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their skills.

At the Swedish Transport Administration, we work to bring Sweden closer. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.