Vacant job

Job Description

Do you have a background in customer service, real estate, or technology and are ready for the next step? Then we have an assignment for you. Göteborg Energi is currently looking for a technical customer coordinator.

The role is responsible for generally being able to answer questions about the company's products/services both over the phone and in internal case management systems. This means that you will handle/resolve and

be responsible for customer cases in order to ensure and increase customer satisfaction.

No technical background is required to succeed in this position. Göteborg Energi has the expertise and will provide you with a long introduction. What you do need to be is curious!

At Göteborg Energi in technical support, you will learn many exciting tasks and various aspects of customer management.

Working hours may vary, with opening hours being 24/7 year-round. (Daytime/Three shifts) is relevant for this position, and on-call duty may occur.

As a consultant at Randstad, you are employed by us and work out at Transtema. You have the same benefits with Randstad as with other employers with collective agreements and benefits such as

wellness grants, occupational health care, insurance, and discounts on gym memberships. In addition, you are offered a variety of career opportunities, meet different corporate cultures, and gain experience from various

industries, which helps you develop your skills and build a well-rounded CV. As a person, we see that you are driven and used to working independently. If you are looking for an employer that offers

varied assignments and new networks, you will thrive with us.

Responsibilities

• Receive and handle fault reports
• Fault resolution
• Scheduling
• Technical support within our various product areas

Qualifications

• Works well with others
• Good at making decisions, taking initiative, improvising, and prioritizing
• Has a natural customer focus and wants to complete your cases with a satisfied customer as the result
• Has a three-year high school education or equivalent

About the Company

Göteborg Energi AB