Vacant job

Anticimex is the modern service company that, thanks to preventive measures, new technology, and sustainable solutions, creates healthy environments for both businesses and individuals around the world. We aim to be the best at what we do, continue to drive development in the industry, and always provide our customers with professional and personal service.

What you do In the role of sales customer coordinator , you will be offered a varied and dynamic everyday life involving daily customer contact with companies, individuals, and internal colleagues within Anticimex. Here you will have the opportunity to help our customers make informed decisions while contributing to strengthening the company's success.

You will handle both incoming and outgoing customer calls and develop tailored solutions to meet customer needs. This may involve adjustments and designs to retain or regain a customer who wishes to terminate their contract. It may also involve situations where a dissatisfied customer wishes to engage in a dialogue about how we can find solutions to emerging problems or disagreements together. To succeed, you will also work proactively, delve into potential contract terminations, identify underlying needs, and find solutions. Through your relationship-building, you will play a key role in Anticimex's long-term customer relationships and simultaneously increase customer loyalty.

Examples of additional tasks and responsibilities:

• Compile, analyze, and report relevant key figures and statistics

• Ensure efficient and high-quality case management

• Continuously identify improvements in working methods and processes

You will belong to the Customer Care department and report to the group manager.

What you get Anticimex is a values-driven company where our employees are prioritized by being offered training and personal development in our strive to constantly improve. At Anticimex, everyone gets the chance to become really good at what they enjoy doing. You will therefore be offered:

• A stimulating work environment with good opportunities for personal development

• Ongoing internal training and opportunities for specialization

• Freedom to take responsibility and the opportunity to influence

• Engaged leadership and knowledge sharing

• Pension plan, wellness benefits, and benefit packages from Benifex

• Fixed working hours

See more about us here: https://www.youtube.com/watch?v=GKiW0HRy1o4

Who you are To thrive, you appreciate varied and eventful workdays with pace and energy, but above all, you are motivated by providing high-class service. You have the ability to analyze, plan, and structure your time, be proactive and take initiative, and enjoy taking responsibility. Previous experience in service roles and customer service will hopefully facilitate how you prioritize.

We also see that you:

• would preferably have sales experience in both B2B and/or B2C

• are used to working with goals and follow-ups

• have knowledge of sales methodology

• have good computer skills and experience working with statistics

Good to know

• We apply a six-month probationary period for all positions

• You will work from the office in Norrköping

• We speak Swedish, but sometimes also English

• Tests are part of the recruitment process

Read more about Anticimex customer service here: https://karriar.anticimex.se/departments/kundservice

Do you want to make a difference? We warmly welcome your application! We handle applications, selections, and interviews on an ongoing basis, so do not wait to apply. Please note that we do not accept applications via email.

The questions you will need to answer when submitting your application will, along with your CV, form the basis for the first selection we make. In some of our recruitments, we also use a selection test (personality test). Read more about fair recruitment here.

If we assess based on your application that you would be a good fit for the role, we will contact you for a follow-up. If you are not deemed suitable for the role this time, you will of course also receive feedback from us.

We want our workplace to reflect society and strive for diversity, which is why we encourage all qualified candidates to apply for the position. Welcome to Anticimex!