Vacant job

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, all year round. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and the desire to make a difference. Here, you have the opportunity to grow both professionally and personally while becoming part of a dedicated company that truly wants to make a difference. We are an independent first contact in the safety chain and work closely with society's emergency resources to protect lives, property, and the environment. Every workday here is meaningful, and your work can be the difference that saves lives. Do you want to be a part of this?

As an SOS operator at SOS Alarm, you become an important link in helping people in emergency situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be the one we are looking for!

"One of the most fun things about this job is that no day is the same as the other". You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive.

The 112 calls cover everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as police, fire services, and ambulances. The work is often conducted at a high pace, and those seeking help are always the focus. The work is conducted at the SOS center in Jönköping where you sit in an open environment together with your colleagues.

To ensure the right conditions for success as an SOS Operator 112, the employment begins with thorough training at our training unit in Kista, combined with practical training at the center where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks when the training is conducted physically on-site in Kista.

We cover all expenses related to travel to our training unit.

• Invaluable lessons in communicating with different types of people

• Engaged and supportive leaders and colleagues

• The chance to work in a socially important company where people are always at the center

• Great development opportunities within the company

• You will collaborate with, among others, the Police, Fire Services, ambulances, and other actors that are important for society

We assume that you always want to help those who call in and manage the conversation from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who finds it easy to talk to people.

Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you will have a round-the-clock position, which means you work days/evenings/nights and weekends.

• Have at least three years of work experience

• Very good knowledge of Swedish, both spoken and written

• Good knowledge of English, both spoken and written

• Have good computer skills and enjoy working in various and complex systems

• Have good multitasking ability as the work requires you to handle several tasks at the same time

• Have experience working irregular hours

• Have experience from healthcare, emergency services, alarm centers, or similar

• Are a nursing assistant or have other relevant experience

With us, you become part of a culture where the values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We are looking for you who share these values and want to be part of a context where we develop together and create safety in society. With us, you don't just have a job – you contribute to a safer Sweden for everyone, every day.

The position is a full-time position starting in the autumn of 2026. We apply a 6-month probationary period.

We are curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain relevant in the recruitment process. Applications without completed test results will not be considered.

The deadline for applying for the position is 2026-02-22. However, please submit your application as soon as possible as we apply rolling selection.

Do you have questions? Contact [email protected]

SOS Alarm conducts background checks and security assessments with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.