IT Specialist at Nordlo

Are you a driven and engaged IT specialist who wants to help shape the future of IT and digitalization? Then Nordlo and customer support is the right place for you! We are now looking for experienced employees who want to be part of our dynamic and innovative customer support team, which plays a central role in our business and organization.

About Nordlo

Nordlo is a leading provider of IT and digitalization services in the Nordic region. We offer strategic consulting and innovative technical solutions that help our clients drive digitalization forward. With over 1000 employees in more than 40 locations in Sweden and Norway, and a revenue of 2.4 billion SEK by 2025, we are a strong player in the market.

Why Nordlo?

Real development: Here you can use your experience while continuing to develop alongside knowledgeable colleagues.
Great colleagues: We believe in helping each other and have a close bond, even when solving complex IT problems.
Impact the future: With your expertise, you contribute to creating sustainable businesses and a smarter everyday life – for customers and colleagues.

About the position

As an IT specialist in Nordlo's customer support, you will be a key player in our customers' technical everyday life and development. You will work with the management of our customers and at the same time, with your expertise, suggest changes and improvements for Nordlo's customers.

Your main responsibilities:

Deliver customer satisfaction by being adaptive, responsive, and technically competent. Create value for our customers both technically and in an advisory role. Work towards set financial goals and take responsibility for assigned customers' technical environments as part of a larger customer team.

Your profile

We are looking for someone who is ready to take the next step in their career and wants to contribute with their broad expertise to facilitate for our customers. You are customer-focused, solution-oriented, and passionate about providing top-class service. To fit the role, you should:

Enjoy working in teams that, together with various competencies, move Nordlo's customers forward.
Possess high social competence that shines through communication mediums such as phone and email. A key aspect of the role is to meet, understand, troubleshoot, and assist our customers directly over the phone.
Love being a problem solver and become the hero of the day when you support IT users to a better everyday life – thereby building trust and a good customer relationship.
Have the ability to engage in dialogue that focuses on the future and improvements as the main rhetorical technique.
Have experience as an IT consultant with good knowledge of Microsoft 365, Azure, operating systems such as Windows and iOS, client support, networking and communication, and IT security.
Have good knowledge of Swedish and English, both spoken and written.

Customer Support Team

The Customer Support Team represents competence, solution management, and good dialogue with our customers. In the business model based on long-term relationships and contract-based partnerships, the reception and support from customer support is a directly decisive factor for Nordlo's work towards satisfied customers and a problem-free everyday life. Customer support plays a central role in increasing trust and growth among our existing customers.

In Nordlo's customer support, there is high competence in managing user-facing IT, networking, license management, and operations. At Nordlo, we believe in direct engagement with our expertise to build trust, manage incidents, and resolve issues with minimal impact for our customers.

As a member of customer support, you are a team player who does not differentiate between answering the phone or being part of the architecture around a new customer. As a member of customer support, you are proud to represent Nordlo with your knowledge, engagement, and natural social skills.