Vacant job

Just 150 meters from Linköping Central Station lies Scandic Frimurarehotellet – the hotel where tradition meets the future. Located right next to the Cathedral in one of Linköping's most beautiful buildings, our modern and relaxed hotel has roots dating back to 1912. The hotel is the largest in Östergötland and hosts everything from meetings and weddings to large banquets.

We are nearly a hundred employees, originating from all over the world, just like our guests. Being a large hotel, and having three Scandic hotels in Linköping under common management, provides excellent development opportunities for our staff.

We are now looking for a Shift Leader for Scandic Frimurarehotellet.

Regardless of why guests come to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the hotel team, creating a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. Here, you will take significant responsibility for making the decisions needed to satisfy guests, and the teams will develop and improve working methods and service as the world changes. We believe that it is when you get to develop and contribute all your skills and experience that we exceed guests' expectations. Plus, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office entail?

As someone working in Front Office, you are responsible for ensuring our guests receive world-class service. You are the spider in the web, ensuring that the guest is always the focus. You are the one who goes through the arrival list and pays attention to the details. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Your responsibilities also include administrative work, safety tasks, and sales work. The work in Front Office involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and safety.

In the role of Shift Leader, in addition to being part of the operations, you have an overall view of the guest flow and, together with the team, prioritize tasks to ensure smooth operations and guest satisfaction. You lead and delegate work and manage staffing during your shift. If necessary, you will train new employees at the hotel and also relieve the Front Office Manager of certain administrative tasks.

The hotel is open 24/7, so it is important that you enjoy working shifts (mornings, afternoons, and weekends).

Your qualifications

For this role, you need both the ability and willingness to work with hands-on leadership. You are confident in your leadership, possess integrity, and have a sales drive. To fit in this role, we also believe you have well-developed social skills and can handle many different things happening simultaneously. It is very important that you can convey good hospitality to the hotel's guests. You are a responsive and unpretentious team player who takes significant responsibility for your tasks and the overall result.

You also have experience and knowledge of working with computers as a tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is an advantage.

Information about the position:

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

Ps. on our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD