IT Technician at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, remand facilities, and client transport.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional system. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills according to your circumstances and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

RESPONSIBILITIES

We are looking for someone who wants to contribute to increasing the local support of the IT department in core operations and who is passionate about helping and educating others with digital tools. You have a strong interest in understanding the needs and requirements of employees.

Your service role will serve as an important interface between the IT department and core operations. You will be part of a unique initiative for the Swedish Prison and Probation Service that involves shaping a new type of local IT support for core operations. You will be placed in the IT department under the section for IT service center and spend a lot of time in core operations in client-facing work. In your geographical area, you will perform IT service tasks in our core operations, prison, remand, and probation. Our operations are conducted in various locations across the country, which means extensive travel within your regional area, and occasional overnight stays. The Swedish Prison and Probation Service provides pool cars for these services used during working hours.

In your service role, you will creatively contribute to increased digital maturity in the organization by, for example, acting as an advisor, guiding, and supporting staff regarding the IT department's services and contributing to the development of local IT security work. You will support the organization with IT service tasks and IT support with problem-solving. You will also participate in service development by continuously gathering improvement suggestions and feedback on IT's services and applications and assist the IT department with specific assignments, such as implementations and lifecycle management of hardware.

QUALIFICATIONS

We are looking for someone who takes responsibility for their tasks and can independently structure, prioritize, and drive their processes within given time frames. Furthermore, we see that you are calm, attentive, and accommodating in your interactions. You work well with others, have a good understanding of how other people absorb knowledge, and adapt and relate to them in a responsive and smooth manner. Finally, you act in accordance with decisions made and only raise criticism in the correct contexts or directly with the parties involved.

It is important to us that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally through your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or high school certificate.
• Experience in service with a focus on IT or technology.
• Experience working in the core operations of the Swedish Prison and Probation Service.
• Experience working as an onsite technician.
• Ability to express yourself well in spoken and written Swedish.
• Driving license B.

It is advantageous if you have:

• Education focused on IT.
• Education focused on support.
• Experience in support for end-users.
• Experience working with IT services such as video meetings, workplaces, printers, and networks.
• Knowledge and understanding of service management and its support.
• Knowledge of hardware regarding PCs, thin clients, laptops, printers, and video equipment.
• Understanding of the complexity of working in larger organizations.

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be eligible for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness and comply with applicable laws. This means that you uphold democratic values and the state values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are classified in a security class, and a security check with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security check at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement.

We kindly but firmly decline direct contact with staffing and recruitment companies as well as sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.