Vacant job

Start Date: 9/2 | Location: On-site, Larnaca, Cyprus | Employment: Full-time 40 h/week, probation period of 6 months followed by permanent employment | Working hours: Monday-Friday, 09:00-17:45 | Salary: Fixed salary + bonus

About the role & our client: Our client is a fast-growing international company in e-finance. In this role, you will work as a Swedish-speaking customer service representative in the client's complaint handling department. Your job will consist of helping customers primarily via email with complaints regarding invoices, payment inquiries, refunds, and general support. Phone calls may also occur. The most important task is to ensure an exceptional customer experience and leave the customer with a positive impression. No sales are involved in this role.

To give you the best conditions to thrive and succeed with us at Foundever, we offer:

• Fixed monthly salary with a favorable bonus system.

• Opportunities for professional development.

• Modern, newly renovated office with a central location in Larnaca.

• Complete relocation package (your flight to Larnaca and transfer).

• Free accommodation for the first month (the second month costs only €100) or a cash-in-hand bonus if you find your own accommodation.

• Training and coaching by certified trainers.

• Refer-A-Friend bonus - work with friends and earn bonuses!

• Sunshine 330 days a year!

• Health and accident insurance during both work and leisure.

• Group activities with colleagues at the office, such as Foundever Fun Day.

• Discounts and employee offers at local cafes, restaurants, shops, and much more.

• Continuous support from our local HR team throughout your employment.

To succeed in this role, we see that you:

• Speak fluent Swedish (C1)

• Have knowledge of English (B2 and higher)

• Possess good communication and problem-solving skills

• Enjoy working with people
• Are structured, efficient, and thrive in a dynamic work environment

• Have good computer skills

• Can provide a clean criminal record

• Do not have ongoing debt restructuring, debt to the Enforcement Authority, or active payment remarks.

Preferred (but not required):

• Previous experience in customer support

• Have worked in service (e.g., hotel & restaurant or retail)

• Other language skills such as Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens now?

• After you have submitted your application to us, we will review it.

• If your application is taken further, we will contact you via email to schedule a short introductory meeting over the phone, where we will go through all the details of the process.

• After that, you will be invited to complete our tests, which are done online via computer or phone.

• Finally, we will schedule an interview that will take place over Teams with one of our recruiters.

Community, well-being, purpose and development are our guiding principles. We hope you want to be a part of our team!

If you have questions about the position, do not hesitate to reach out!

Recruiter Fredrik Olsson, [email protected]

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Would you like to read more about what Cyprus offers, and what life there can be like?

Cyprus is an island located in the middle of the Mediterranean where you are offered everything!

With stunning nature, white sandy beaches, and turquoise sparkling seas, you are always close to fantastic experiences. Cyprus has one of Europe's finest bathing waters according to the Blue Flag classification with an average temperature of 27 degrees in summer, and there are many fun activities to try at sea. How about jet skiing, snorkeling, windsurfing, or water skiing? Or perhaps you choose to try wreck diving – if you're lucky, you might spot both turtles and seals! Beach lounging is all well and good, but if you turn your gaze towards Cyprus' magnificent mountain ranges, you will also find activities such as hiking, jeep safaris, guided tours in national parks, and skiing during the winter.

In the many cozy towns around the island, there is everything from wonderful nature experiences to cultural attractions and world-class shopping. The island is marked by the meeting of influences from both Greek and Turkish cultures, which is reflected in everything from the exciting food culture to fantastic historical sites and cultural heritage. As a former British colony, Cyprus is a place where people meet, and the international atmosphere permeates the mood, and the island is known for its warm, welcoming locals.

You can get by with English as almost the entire local population speaks the language, but if you want, there are of course opportunities to take courses in, among other things, Greek, which is also spoken by many on the island.