Vacant job

Avaron AB is a growing consulting company focused on technology, finance, and operational support. We match your expertise with the most interesting assignments in the market and offer a platform where your development is at the center.

We are looking for two IT technicians for a 1st-line support function where you will be the first point of contact for users via phone and email. The role is suitable for those who thrive in a customer-oriented environment with clear processes, a strong service focus, and a requirement for meticulous documentation in case management.

• Receive incoming calls and emails and provide a professional, friendly, and service-oriented response.
• Register and document cases clearly in new or existing cases, with documentation during ongoing calls.
• Resolve and close cases in 1st-line when possible.
• Escalate cases that require further handling to 2nd-line and ensure that necessary and clear documentation is included.
• Ensure correct categorization, classification, and prioritization of cases as well as clear subject lines and headings.

• Relevant education for the role.
• Experience in technical support via phone and email.
• Very good ability to express yourself verbally and in writing in Swedish.
• Service-oriented attitude.
• Solution-focused approach.
• Personal suitability for the role.

• Experience from larger, complex organizations.
• Experience from public organizations (e.g., municipality or authority).

Our positions may be filled before the application deadline, as we process applications continuously. We therefore recommend that you apply as soon as possible.