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Job Advertisement: Customer Experience Manager at City Gross
City Gross Sverige ABKronobergs län, Ljungby
Previous experience is desired
4 days left
to apply for the job
Do you love food and are ready for a career where people are at the center? At City Gross, everything we do is about helping and inspiring our customers to a better everyday life. Our heart beats a little extra for fresh produce, and we believe in people. We believe we become better when we have different backgrounds and experiences. Whether you are presenting freshly harvested vegetables, cutting a perfect piece of meat, ensuring the shelves are always stocked, or creating campaigns that meet our customers' needs, we are all here for one reason: to create an amazing customer experience.
About the job
Position type: Permanent full-time employment, probationary period applies.
Start date: 2026-03-01 or by agreement.
Working hours: Early mornings, daytime, late evenings, and weekends are a natural part of the job.
You put the finishing touch on the customer experience
You have the chance to make a significant impact on our customers' visits, which is why you have an important task in making the customer experience smooth and pleasant. This can mean a friendly smile, an unexpected question, or a helpful attitude, so that the customer finds their way in the store. You should ensure that the customer leaves satisfied - preferably with an extra item in their bag and a good feeling!
What will you do?
Every day brings new meetings and challenges, but some of your main tasks are:
- Ensure that the daily operations on the shop floor run smoothly by leading and distributing the work.
- Be a role model in customer interactions and inspire colleagues to ensure our customers leave the store with a world-class customer experience.
- Together with the Sales Manager, be responsible for planning, following up, and developing the work in the department.
- Work to coordinate resources and ensure that competence is used effectively to achieve set goals.
- Contribute to offering our customers fresh and inviting home and leisure departments.
- Collaborate with colleagues throughout the store – we are a team and help where needed!
You report to the Sales Manager for Fresh Produce, who has personnel responsibility for the department.
Who are you?
You are a natural problem solver who enjoys a fast-paced environment. A friendly hello and a desire to inspire and develop other people is a given for you. Do you have a strong interest in leisure products and selling goods? Great! Do you have previous leadership experience – even better!
We believe you:
- Have a high school education and are fluent in Swedish, both spoken and written. Since our customers speak more languages than that, it’s fantastic if you do too.
- Have a couple of years of previous experience working in retail, preferably in the Home & Leisure area.
- If you have previous experience in leadership, retail economics, and sales, that’s an advantage.
- Love meeting customers and believe that service should be genuine and engaging.
What do you get?
- Secure conditions – We have collective agreements with Handels and Unionen.
- Affordable food packages – You receive employee discounts on everything from luxurious weekend dinners to quick everyday saviors.
- Parental leave with extra security - we offer enhanced parental pay according to collective agreements so you can enjoy your new family member a little extra.
- Healthier and more energized body and mind – We care about your health and offer wellness benefits, so you can stay active in the way that suits you best.
- Real career opportunities – With us, there is a chance to grow! Many of our store managers started right where you are now.
Does this sound like something for you? Send in your application – we look forward to meeting you!
If you want to know more about what the position entails, contact Aleksandra Petzova at 0372-69503. We would like you to send your application as soon as possible, as the position may be filled before the application deadline of 2026-01-26. We only accept applications via our job pages.
To find out if you are the one we are looking for, our recruitment process includes both tests and interviews. We check ID and conduct background checks for all recruitments. Read more: How it works when you apply for a job at Axfood
Please note that during this recruitment process, we will not ask you to log in with your Bank ID or scan any QR code. If you have questions, contact the Employee Support at [email protected].
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