Vacant job

Do you want to be part of an exciting company journey with engaged colleagues and leaders? Are you naturally communicative and energized by providing first-class service to customers? Do you value a workplace with a family-like atmosphere and good cohesion? Then the role of Customer Success Agent at Boomr is for you!

About Boomr
Boomr is a fast-growing company with a strong entrepreneurial spirit that creatively and innovatively helps both customers and colleagues find solutions to most challenges. Boomr has extensive experience in simple yet smart services that simplify and create security for businesses. Their digital platform removes administrative and repetitive tasks and automates many parts of your company's projects and finances. Additionally, Boomr offers business legal expertise through our experienced team of lawyers.

At Boomr, you get to be part of an exciting journey with driven and engaged colleagues who care about a family-like feeling. Through their innovative thinking, broad competence, and excellent service, they contribute to a safer and simpler business environment.

About the role of Customer Success Agent
In the role of Customer Success Agent, you act as a bridge between the customer and the sales team, ensuring that customers get the most benefit from Boomr’s products. Once a sale is completed, you will be responsible for onboarding the organization’s digital services to customers primarily through phone and video meetings. Physical onboarding meetings may also occur in the role. You will also follow up with customers through ongoing dialogues to provide good customer service, act on leads, and listen for new needs from the customer. Your main focus initially will be onboarding Boomr’s services “Boomr Contract” and “Digital Logbooks,” and as you become more comfortable, you will also add new services to your product portfolio.

During the first two weeks, you will receive a thorough introduction and have a mentor who provides you with the right conditions for the role. You will work closely with BackOffice, the sales departments, and your team members within Customer Success – consisting of one colleague and the team leader. Furthermore, you will handle ongoing inquiries from customers and actively work with administration.

Main responsibilities:

• Onboarding Boomr’s digital services for existing and new customers, primarily “Boomr Contract” and “Digital Logbooks.”
• Responsible for planning and booking onboarding meetings and conducting these via phone, video, and physical meetings.
• Building relationships with customers and acting as a bridge to the sales department with leads.
• Following up and ensuring that Boomr’s customers use the products.

About you
We are looking for someone with previous experience in customer-facing roles, preferably in B2B sales, customer support, or retail work. You speak fluent Swedish and English and are accustomed to navigating various tasks and learning new systems.

As a person, we are looking for someone with a warm demeanor who is keen on building trustworthy relationships. To succeed in the role, you gain energy from customer contact and have a natural inclination for service. You are proactive and thrive in a coordinating role where you are used to working in a structured manner.

Important for the role is:

• Previous work experience in customer-facing roles, preferably in B2B sales, customer support, or retail work.
• Being communicative and structured.
• Fluent language skills in Swedish and English.
• Good system proficiency.

What Boomr offers you
At Boomr, you will be part of a high-performing and creative team with a strong entrepreneurial spirit. You will work in new, fresh offices in central Gothenburg, and the company offers continuous training and lectures for development within the company. Boomr values a family-like atmosphere and is a company where colleagues care for one another. To create good team spirit, they organize fun activities every month such as trips, spa days, group training, and classic after-work events – the recipe for creating Work-Life Balance.

Practical information
Start: By agreement.
Scope: Permanent employment, Boomr applies a 6-month probation period.
Location: Engelbrektsgatan 71.
Salary: Fixed monthly salary + bonus.

Does the role of Customer Success Agent sound interesting? We review applications continuously, so do not hesitate to send in your application today! We at Needo really look forward to hearing from you!