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Ensure Quality. Optimize Processes. Launch Your Career.

Are you looking for a role where your analytical skills and focus on excellence contribute directly to success? Chubb, a global market leader in commercial insurance, is looking for a dedicated Insurance Case Handler to join their Operations team in Madrid.

In this role, you will be responsible for the smooth handling of complex insurance cases and processes. You will ensure that every step is efficient, precise, and of high quality.

Your Mission as Case Handler & Quality Manager

As a central pillar within Underwriting Operations, you are the guarantor that quality standards are met and that business-critical processes are managed:

• Case Handling & Administration: You are responsible for the end-to-end management of offline insurance business. This includes correctly booking premiums, creating essential contract documentation within defined Service Level Agreements (SLAs), and managing Policy Workflows.
  

• Quality & Compliance: You ensure data quality and guarantee, through precise entries, adherence to Chubb's strict standards (e.g., GDPR). You lead the central processes for Operations QA (Quality Assurance) and reporting to secure operational excellence.
  

• Problem-Solving & Improvement: You are the contact person for broker inquiries regarding ongoing cases and handle the resolution of Credit Control issues. Through Root-Cause Analysis, you identify weaknesses and actively contribute to the continuous improvement of Operations processes.
  

• Project Support: You act as a Subject Matter Expert (SME), supporting the development and User Acceptance Testing (UAT) of new business tools, thereby actively driving change.