Vacant job

As an employee at Mimer, you are an important part of our vision – to create a longing for home and a belief in the future. To succeed, we must quality assure our processes, dare to think innovatively, and develop new smarter solutions. We are a total of about 200 employees who thrive in a relaxed corporate culture characterized by our values; care, innovation, and commitment.

About the roleThe customer center is the hub of our customer contact, and here you meet our customers in all channels – through personal visits, by phone, chat, and email. In this role, you are responsible for providing accurate information and guidance regarding our residential areas and apartments, always with a customer-oriented and businesslike approach. You handle inquiries for both existing tenants and people looking for housing, which means a varied role with many points of contact and a fast pace.

Typical tasks:

• Receive and assist customers via visits, phone, chat, and email

• Answer questions about apartments, residential areas, and our services

• Issue and manage keys

• Receive, register, and distribute incoming service requests

• Provide support to both tenants and housing seekers

• Work daily in several digital systems

Who are we looking for?

• You have a relevant high school education

• You have an ongoing college or university education or another employment of at least 50%

• Good knowledge of the Office suite and good digital skills and ability to work in multiple systems

• Fluent Swedish in speech and writing

• Good knowledge of English in speech and writing

Meritorious:

• Previous experience in service or customer-facing roles

• Knowledge of additional languages

To thrive in this role, you are motivated by providing first-class service and have a professional, accommodating demeanor. You have a genuine interest in helping others and are solution-oriented in your work approach. You communicate clearly, are attentive to the customer's needs, and can adapt your communication according to the situation and target group. The role requires you to be structured, stress-resistant, and thrive in a day-to-day environment where the pace can vary, while always maintaining focus on quality and customer experience.

What do we offer?

• A meaningful part-time job where you gain practical experience in customer service in a professional environment, daily contact with people, and the opportunity to build both networks and strong references for future career steps.

• A transparent organization where we have an open atmosphere and share ideas, new ways of thinking, and encourage participation.

• Fantastic colleagues who can, who care, and who want to make a difference every day.

• An organization with a strong culture, clear values, and a well-established vision.

• The opportunity to be involved in developing an entire city - our Västerås!

Good to knowWe are looking for someone who wants to work alongside their main employment and sees a part-time job as an opportunity to build experience, strengthen their CV, and create valuable contacts for the future. This is a job for you who want to increase your income, gain references, and develop in a qualified and meritorious service profession.

Our working hours are Monday to Thursday from 08:00 to 16:00, and we expect you to be able to work on average 1-2 days a week, as well as be available during summer and Christmas holidays. For us, continuity and responsibility are important, both for the team and for our customers.

The application deadline is January 25.