Vacant job

IKEA Örebro is now looking for an Operations Leader for Customer Experience/Sales. Do you want to develop your leadership skills and grow with us? Do you share IKEA's values and believe in our vision - to create a better everyday life for the many people? Then apply for the position of Operations Leader today!

We are looking for someone who is self-assured and curious about leading, inspiring, and coaching others around you. You are positive, enthusiastic, and eager to exceed our customers' expectations. You are brave, willing to try new things, and confident in making decisions. Of course, you love meeting people and find it easy to communicate with all kinds of individuals.

This is fundamentally a staff position with no personnel responsibility, but you will have an Operations Leader responsibility during certain scheduled shifts where you are expected to lead and allocate the daily operations in the Customer Experience and Sales functions. This could be the first step on your leadership journey, and we want you to aspire to stay and develop as a leader within IKEA in the future.

About this work area

At IKEA Örebro, it’s full speed every day, and no two days are alike. We have about 25 employees daily in Sales and Customer Experience, which we simply call CX. We greet our customers at the entrance, assist with payment at the checkout, handle returns and complaints at customer service, arrange home deliveries, take care of children in the play area Småland, and assist our customers in all our sales departments. All of us at IKEA Örebro are responsible for creating a fantastic experience for our customers and contribute to IKEA's overall sales.

As an Operations Leader, you will be responsible for daily staffing and are expected to lead and allocate the daily operations in CX/Sales. As part of the Operations Leader team, you will start and plan the day, participate in duty meetings to ensure proper staffing in CX/Sales and throughout the store, be responsible for evacuations, and hand over tasks to your colleagues, among other things. You will meet many different people and be the spider in the web. You will have close communication with the managers in CX/Sales and will work with both feedback conversations and conflict management. This role requires you to be responsible and flexible as you will have a lot of freedom under responsibility.

When you are not acting as the Operations Leader, you will work in the daily operations at the checkout or customer service. The job also includes overseeing commercial areas and ensuring that the store is well-stocked. Regardless of the task, you will have the same joy, energy, and goal; to exceed our customers' expectations!

About this work area

The position of Operations Leader in CX/Sales is a temporary position for about 1 year with a start date as soon as possible. The position is 80% (30.75 hours/week) with scheduled shifts on weekdays and every other weekend. You will work both daytime and about 3 evenings a week, with the latest end time around 7:30 PM.

We offer a monthly salary according to the Trade Union agreement. At IKEA, we also have benefits such as employee discounts, wellness grants, and bonus programs for all our employees. But the main offer that IKEA provides you is a workplace where there is a strong belief in you as an employee. We are a workplace where there are various ways to grow. When you grow, IKEA grows too!

Apply now!

Please apply via our website www.ikea.se/jobb with your CV and cover letter. At the time of application, you will also be asked to answer a few questions.

We warmly encourage and welcome applications from people of all cultures, backgrounds, and experiences because we know that diversity within IKEA makes us stronger. If you have any questions, please contact department manager Emma Nord at [email protected] or recruiter Sophia Rosander at [email protected]

The application deadline is Sunday, January 25, but do not wait to apply as we interview continuously. We warmly welcome your application!