Vacant job

In Region Gotland, you can develop and grow, both as an individual and together with others. When you work with us, you contribute to making Gotland an even better place for people in all walks of life. We make each other better.

IT Service Desk

The Digitalization Department is now seeking an IT Technician for the IT Service Desk unit.

The unit provides IT support to all of the region's operations, both through digital channels and on-site.

Your Responsibilities

In the role of IT Technician in our service desk, you will be part of a closely-knit team of 12 people whose main task is to provide first-class support to Region Gotland's employees and manage incoming IT cases of various types and complexities. You will also conduct troubleshooting, administration, and support in various operational systems and environments, primarily in a Windows environment.

We work with different contact channels where you will provide support to users via phone, chat, email, and directly through the case management system. This also includes administration and documentation responsibilities. In the service desk, we strive to be the only contact the user needs to reach out to. As an employee with us, you will actively work with alarms and monitoring of the infrastructure to provide assistance as quickly as possible. You will also be involved in several projects and improvement initiatives, as well as managing and building contacts and relationships both internally within the organization and externally.

Who Are You?

You have a high school education and fluent skills in both Swedish and English.

It is advantageous if you have a related technical or IT education as well as ITIL v4 certification or equivalent. If you have previously worked with ITIL processes or held leadership roles in ITIL-based operations, we see that as a significant plus. Work experience in the service desk area is also considered an advantage.

We see that you have a high understanding of technology combined with good IT skills. A service-oriented mindset is an obvious part of your working style, and you thrive in an environment where you can help users and solve problems.

About the Regional Executive Administration

As part of Region Gotland, the Regional Executive Administration is responsible for corporate governance, strategic planning, and case preparation. We also work with regional development and cultural and recreational activities. We serve as internal support to the region's other administrations. Together, we care about quality and efficiency for those we exist for. Through our responsibility for emergency services in Gotland, we are also an important part of citizens' safety and security.

About Region Gotland

Region Gotland is not only Gotland's largest employer, but we are also the only region in Sweden that has municipal, health and medical care responsibilities, and regional development responsibilities within the same organization. This, along with our island location, creates conditions for good collaboration across our operational areas.

We have over 7,000 employees. Together, we work for a sustainable, inclusive, and thriving community for everyone who visits, lives, and works in Gotland. We are driving the creation of a safe and sustainable development across the island.

Gotland is a fantastic place to live, with a rich cultural life, untouched nature, and a creative entrepreneurial spirit. Over 61,000 people have chosen to live here year-round, and we would love to have more! If you want information about Gotland as a place to live and work, read more at https://gotland.com/leva-bo/flytta-hit/ (https://gotland.com/leva-bo/flytta-hit/)

Through the Instagram account @viarregiongotland (https://instagram.com/viarregiongotland), we showcase the breadth of our professions and the significance of our work for society. Each week, a new employee shares their workday.

Other

Region Gotland works according to a competence-based recruitment method aimed at recognizing each person's competence and thereby counteracting discrimination. We strive for a balanced gender distribution and see diversity as a strength, welcoming applicants from different backgrounds and genders.

The position is announced under the condition that it does not need to be claimed by employees with preferential rights and that the position remains vacant.

As the world changes, Region Gotland is increasingly focused on quality and security in the recruitment process. This means that you as a candidate may be subject to certain checks before employment. You will receive information about which checks the position you are applying for may involve before or during the interview.

Before all employments, you as a candidate need to present ID and a personal certificate.

We kindly decline offers of advertising and recruitment assistance.