Technician for Fault Reporting at Hjälpmedel Stockholm

The assistive technology services are responsible for the operation of assistive technology for people with mobility impairments in the southern part of Stockholm County, as well as cross-county responsibility for individuals in need of consumable assistive devices at home, medical technology equipment at home, and communication, cognition, vision, and hearing aids.

Hjälpmedel Stockholm supplies the southern part of the county with technical aids.

At Technical Service, we work with the maintenance of technical aids for people with functional variations. We are now looking for a technician for our fault reporting.

You will work in a team of four people responsible for ensuring that our customers and employees receive professional service. In our fault reporting, you will be the spider in the web for Technical Service and our face to the outside world.

Your main task is phone support; receiving fault reports, troubleshooting, and scheduling repairs.

Your duties also include:

• Planning and preparation of maintenance
• Material procurement and material planning
• Work order management such as reporting completed jobs
• Handling incoming complaints and guarantees for the Technical Service unit
• Some basic service on aids

We believe that you are practically oriented and stimulated by working with customer contacts and providing quick and professional service.

Service mindset, flexibility, organizational skills, commitment, and teamwork are qualities that are highly valued and sought after by us.

We believe that you have a technical background or documented previous experience from similar work in customer/order reception, preferably in a technical unit/department.

Very good computer skills are a requirement.

We would like you to have good experience working in integrated business systems.

Swedish C1, knowledge of English is seen as a plus.

Previous experience from similar work in fault reporting, order department, or technical support is an advantage.

Other:

A six-month probationary period may apply.

Working hours: Monday – Friday 40 hours/week, the workplace has flexible hours.

The position is filled on the condition that it is not needed for internal relocation, according to current regulations.

In patient-related work within the Stockholm County healthcare area:

• background checks will be applied before hiring decisions according to SLSO's overarching guidelines for background checks during employment.
• employees who will have patient contact must undergo a pre-employment medical examination, according to current directives, which is done through occupational health services before employment.
• good knowledge of the Swedish language equivalent to level C1 according to the Common European Framework of Reference (CEFR) is required, in addition to a Swedish professional license. The same requirements apply to non-licensed personnel with patient contact.

Stockholm County's healthcare area (SLSO) is one of Sweden's largest healthcare providers with 11,600 employees. We offer health and medical care under the auspices of Region Stockholm in psychiatry, primary care, geriatrics, ASIH, urgent care, somatic specialist care, habilitation and health, as well as assistive devices. In collaboration with Karolinska Institutet, we conduct research, education, and development. Read more here. (https://www.slso.regionstockholm.se/)

Applying for a job in Region Stockholm

We strive for gender equality and equity in our workplace and welcome applicants from diverse backgrounds and circumstances.

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Region Stockholm is responsible for health and medical care, public transport, regional development, and contributes to cultural life. Every day, around the clock. In the country's fastest-growing region. Together, we create Europe's most attractive metropolitan region.

Visit our career page for more information. (https://www.regionstockholm.se/jobb)