Pharmacist with a focus on customer service in Hemse, Gotland

Do you want to change your environment, find balance in life, and continue to develop as a pharmacist? We now offer you the chance to combine pharmacy work with customer service – from our pharmacy in the heart of Hemse on beautiful Gotland. And yes – we will help you move!

As a licensed pharmacist with us, you now have a unique opportunity to combine your expertise in pharmacy with a central role in our customer service. This is a perfect setup for you who want to develop, gain variety in your everyday life, and help create a world-class customer experience – both digitally and physically.

We support you through our Future Location Package

We believe in rewarding those who are ready to invest in a new employer and want to make a difference where you are needed the most! Therefore, we offer you something extra if you choose to come to us.

• Salary supplement 💰
  5000 SEK extra per month for three years for those who choose to move or commute from the mainland.
• Bonus 🏆
  To ensure you thrive and flourish, we offer an annual bonus of 60,000 SEK during your first three years with us (psst…up to a total of 180,000 SEK 😉). This is our way of thanking you for choosing to build your future here with us!

This offer is valid for pharmacists who choose to move or commute from the mainland to Gotland to become part of our fantastic team in Hemse. Worried about accommodation? Don’t worry – we will solve most things together. Send in your application and we will take it from there 🧡

What does the combined role entail?

With us, you get the best of both worlds – for real! As a pharmacist, you will work 50% in our customer service and 50% at the pharmacy in Hemse. This combined role is perfect for you who enjoy variety, have some experience in prescription work at pharmacies, and are now seeking development while contributing to a world that feels good 🧡

What you do in the role of pharmacist within our customer service:

• First contact and handle comprehensive customer service inquiries
• Handling prescription-related questions: you will assist customers with booking prescriptions at both local pharmacies and via e-commerce.
• Care sales: listen to the customer's needs, quickly identify new trends and demands, and improve the offering.
• Work towards jointly set KPIs: such as NKI, NPS, AHT, and ACW.
• General RX-related questions: includes dialogue with our pharmacies or our e-commerce.

What you do in the role of pharmacist at the pharmacy:

• Advice and sales of medications and self-care products: you will help customers in both self-care and prescriptions.
• You assist your customers in achieving good medication use and health
• Care sales: listen to both visible and hidden customer needs through needs analysis
• Work towards jointly set KPIs: such as NKI, NPS, self-care packaging/customer, EMV, etc.
• General pharmacy-related tasks: inventory management, campaign work, revision, sustainability, etc.
• You actively participate in reporting and following up on productivity and other goals
• You contribute to good cooperation regarding processes and efficiency together with warehouse staff, team leaders, and functional managers.

We offer a permanent position with an initial probationary period. Your closest leader will be one of our five Team Managers, and you will be employed in our customer service organization. Working hours may vary, and we are responsive to any requests.

Your application✉️

Does this feel like the right next step for you? Please send in your application as soon as possible – we conduct ongoing selections and interviews. We are curious about your skills and experience, so please attach your CV or LinkedIn profile. At the end of the recruitment process, we conduct a background check on the candidates we wish to offer the position.

Warm welcome to submit your application – we look forward to hearing from you!

The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a big difference together. The pursuit of well-being is something we share with our union partners, and together we work for a world that feels good. To contact union representative Gunilla Andersson, email [email protected] alternatively Verdi Sawma, email [email protected] as well as union representative Aisha Karimi from Sveriges Farmaceuter, email [email protected].

So which path do you want to take to discover your full potential? Lead, broaden, or deepen – the choice is yours!

We believe that every employee has their own unique journey to make, and we are here to support you on that journey. Through well-being conversations and our competence time plan, we tailor a development path that suits you. Maybe you want to become the pharmacy star in customer service, or perhaps you are tempted to dive deeper into our digital world? The possibilities are endless! 🚀