Vacant job

Are you passionate about creating engaging customer journeys and driving activation through data-driven, digital methods? As a Customer Activation Manager at Lease a Bike, you will play a central role in guiding customers correctly from the start - and contribute to more people discovering a smarter and more sustainable way to get around.

Lease a Bike is a fast-growing international company with an entrepreneurial culture, short decision-making paths, and great opportunities to make an impact. Here, you will combine analysis, customer insight, and creative execution when planning and implementing activation initiatives that increase engagement, improve flows, and strengthen platform usage.

Does this sound like a role where you can grow and make a difference? We warmly welcome your application!

ABOUT THE POSITION

As a Customer Activation Manager, you will have an important role in Lease a Bike's continued growth journey. The role is broad and combines customer activation, onboarding, and data-driven work – with the goal of getting more users to discover and use the platform. You will primarily work with small and medium-sized businesses and drive activation towards this customer group in close collaboration with the company's Customer Success Manager.

Your responsibilities include planning and executing activation campaigns, following up on conversion, and proactively working to increase engagement and usage of the service. You will ensure that the customer journey runs seamlessly by optimizing flows, creating relevant communication in HubSpot, and contributing to the development of their digital processes.

You will closely collaborate with sales, marketing, and support, becoming a key force in developing how Lease a Bike works with activation moving forward. The role offers a varied and fast-paced everyday life with great opportunities for those who thrive on combining analysis, creativity, and practical execution.

ABOUT YOU

We are looking for a proactive person who enjoys taking initiative and making things happen! We believe you are curious, analytical, and thrive in an environment where working methods and processes are continuously evolving. At the same time, you are motivated by creating engagement and finding smart, data-driven ways to influence the customer journey. You are easy to collaborate with and appreciate a warm, unpretentious, and light-hearted culture where everyone helps each other and contributes ideas.

To succeed and thrive in this role, we see that you have:

• Experience in data-driven customer activation, preferably with an e-commerce-like approach.

• Familiarity with working in CRM systems with automated digital flows (preferably with HubSpot).

• Good understanding of digital marketing and campaign logic.

• Experience analyzing and following up on customer data.

• Business acumen and understanding of conversion and how activities drive results.

• Ability to communicate fluently in Swedish and English, both verbally and in writing.

It is a plus if you have experience from SaaS companies or e-commerce, preferably in roles where you have worked with data-driven activation, customer journeys, and conversion optimization.

CONTACT

Does this sound like something that fits your experiences and ambitions moving forward? Then you are warmly welcome to reach out! In this recruitment, Lease a Bike is collaborating with Committo. Feel free to contact Ida Ingeström at +46 704 34 76 81 or [email protected] (mailto:[email protected]), or Rebecca Oldenfeldt at +46 703 01 32 98 or [email protected] (mailto:[email protected]) if you have questions about the position. Interviews and selections are ongoing.

ABOUT THE COMPANY

Lease a Bike, part of the Bike Mobility Services Group, is Europe's leading provider of benefit bicycles and is currently present in seven countries. The company is owned by Volkswagen Financial Services and Pon.Bike - the world's largest bicycle group.

Lease a Bike offers simplicity, flexibility, and security, and works to make cycling accessible to everyone. Through our smooth leasing process and wide range of bicycles from local bike dealers, it becomes easy for employers to invest in their employees' well-being – while we together promote more sustainable travel.

Lease a Bike was established in Sweden in the summer of 2022 and has since grown rapidly. Today, we are a team of sixteen people in Sweden, and internationally we are many more. Here, the strength and stability of a global company meet the energy and entrepreneurial spirit of a start-up – a combination that creates a unique workplace with both security and great development opportunities.