We make society work for people on the road, on tracks, in the air, and at sea.

That’s why we need the best expertise. Our mission is important and has significance in everyday life – both for individuals and businesses. With us, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.

About the Job

What does an Onsite Technician do at the Transport Agency? It may mean that one day you work on preparing new computers for users, only to later support and assist a user in a conference room where the conference equipment is not functioning. The next day, it could involve making a planned trip to another office to assist our external supplier of multifunction printers while also ensuring that network switches are functioning at that office. A few weeks later, you participate with colleagues for several days in setting up workplaces as the operation has moved around the premises. Many days also involve working with ongoing issues and supporting users via phone or on-site, which means we are always present. You will also be involved in developing our systems and services through collaboration with the section's service managers.

We are divided into geographical areas of responsibility across four different offices and have a total of 8 in the group. Our base is in Örebro and is called Digital Workplace; we are responsible for ensuring that the authority has functioning work tools, such as PCs, software, phones, subscriptions, and conference equipment. In total, we will have over 25 employees in the section.

With Us, You Are Important

Do you enjoy working together with others and want to develop in your professional role? With us, you can expect career development, a trusting relationship with management and colleagues, and a sustainable work life. We are a secure employer who cares about your health with time for wellness during work hours, flexible working hours, a generous number of vacation days, and time off on bridge days.

You Will

• have our office in Borlänge as the base for your daily work
• conduct troubleshooting of IT and telephony-related issues, conference room equipment, support systems, base applications, and underlying infrastructure
• work physically with installations of equipment, including lifecycle management and recycling of conference room equipment
• be local support for the services that the digital workplace delivers to users at the locations
• travel according to a predetermined plan for up to 30 days/year, usually one to three days in a row to the offices the authority has in other locations.

You Must Have

• a high school education in IT or equivalent knowledge that we assess as comparable
• experience working with larger standardized client environments in a corporate setting based on Microsoft Windows OS, MS Office
• experience handling hardware, networks, mobile devices, and peripherals such as multifunction printers, monitors/projectors, and headsets in a corporate environment
• experience in troubleshooting within IT and telephony on-site or via phone in a corporate environment
• the ability to communicate fluently in spoken and written Swedish
• a valid driver's license (B).

It Is Meritorious If You Also Have

• experience working with IT support within a public organization (e.g., state, regional, or municipal)
• familiarity with handling hand tools (e.g., screwdrivers, etc.)
• previous experience with installations of physical equipment.

We Want You To

• take responsibility for your tasks, structure your approach, and drive your processes forward
• be calm, attentive, and accommodating in your interactions, have interest, willingness, and ability to help others, and strive to deliver solutions
• have good collaboration skills, work well with others, relate to them in a responsive and smooth manner, listen, communicate, and be a good colleague
• plan, organize, and prioritize work effectively, set and adhere to deadlines
• have a high security awareness.

Great emphasis is placed on personal suitability.

More Information

The employment is permanent with placement in Borlänge. Appointment according to agreement, but we would like you to start no later than April 2026. We normally apply a probationary period. Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in the security class, Swedish citizenship is required.

If you have any questions, please contact section manager Per Selin at [email protected]. ST, Axel Frick, and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503.

We do not want advertisers and staffing companies to contact us.

Apply

Apply via our website and attach a complete CV and a personal letter marked with reference number TSG 2025-12410. We need your application by January 5, 2026. If you have protected personal information, please contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related to the current recruitment. If you proceed in the hiring process, educational/degree certificates and employment certificates that substantiate the knowledge and experience relevant to the position must always be presented.

Welcome to become our new colleague!

About the Transport Agency

Number of employees: Approximately 2000.

Operational areas: The Transport Agency works to achieve good accessibility, high quality, safe, and environmentally friendly transport within rail, aviation, shipping, and road. We develop regulations, grant permits, and monitor compliance. With the help of our registers, we work with fees, permits, and ownership transfers.

Operational locations: We have employees in 12 locations across the country. The largest part of the operation is in Borlänge, Norrköping, and Örebro. The headquarters is located in Norrköping.

About the IT Department

The IT Department consists of five units with associated sections. We are about 300 employees. We support all departments within the Transport Agency both strategically and operationally in IT matters. We work with architecture, system development, management, and operation of IT systems as well as infrastructure.