Vacant job

Are you someone who enjoys getting things rolling – both in the network and in the server room? At Generic, you will become a key person in an engaged operations team that keeps some of Sweden's most business-critical environments in top shape. Here, you will combine practical work in the data center with technically advanced troubleshooting, configuration, and network operations. Generic is looking for someone who wants freedom under responsibility, appreciates structure, and enjoys the feeling of solving problems that truly make a difference – every day.

Information about the position

Professionals Nord is seeking an operations technician for Generic. This position is a direct recruitment, which means that the recruitment process is conducted through Professionals Nord, and you will be employed directly by Generic.

This recruitment process is managed by Professionals Nord, and Generic's request is that all questions regarding the position go to [email protected] (mailto:[email protected]).

You are offered

Societal-critical technology that saves lives — people at the center at Generic! 
Generic combines responsible engineering with a flat, fast-acting organization. At Generic, you will see the results of your work, take ownership, and develop.

Generic is a team where everyone gets to be heard. They value open discussions, straightforward communication, and that ideas win. Decisions are made close to the problem. You have the mandate to act and influence. Work with both existing infrastructure and new system and cloud projects.

The entire company gathers twice a year to build culture and enjoy each other's company. Generic believes it is important and smart for everyone to know each other!

Job responsibilities
As an operations technician within network and data center, you will be an important part of Generic's team and responsible for operations in a business-critical IT environment. You will work practically with cabling, racking, and hardware, as well as technically with networks, firewalls, and servers. The role includes monitoring, troubleshooting, change management, documentation, and security, as well as on-call duty according to schedule and support to colleagues and customer service as needed.

The job responsibilities include:

• Daily operations & troubleshooting in networks/firewalls/servers.
• Configuration work (switches, routers, firewalls, VPN), platform patching, and hardware lifecycle.
• Monitoring & incidents: alarm analysis, clear reporting.
• Change management: runbooks and risk/rollback planning.
• Security & compliance: access control, baseline hygiene, ISO 27001.
• Collaboration: close cooperation with operations colleagues and development; customer contact may occur.
• Third-line support to customer service for more complex issues.

The role is based in Luleå and surrounding areas. You will work from one of Generic's operations offices or data centers, where you have access to technical equipment, collegial support, and an environment characterized by collaboration and quality. You will report to and work closely with Generic's CTO Fredrik.

We are looking for you who:
We believe that your personal qualities are crucial for how well you will thrive in the role at Generic. We are looking for a self-driven and practical person who thrives in a technical and dynamic environment. You are structured and methodical in your work, especially during troubleshooting, and document clearly and accurately.

You are comfortable in terminal and data center environments and can communicate clearly with both technicians and non-technicians, in Swedish and English.

You have analytical skills, take initiative, and are used to quickly prioritizing and acting during incidents or operational issues. Experience working under pressure or in on-call situations is an advantage.

Expected experience for the position:

• Networking/Cisco: switching/routing, VLAN, BGP/OSPF, basic QoS.
• Firewalls/VPN: policy/ACL, NAT, basic IPS/IDS, IPsec/SSL-VPN.
• Linux: network services, logs, package management.
• Windows Server: basic AD, RDP, updates, and basic configuration.
• Data center: cabling, fiber/patch, rack/rails, physical troubleshooting.
• Monitoring & logs: syslog/ELK, runbooks.
• On-call experience: ability to be first on the ball, triage, and escalate.

Preferred experience

• Firewall products: e.g., Fortinet/WatchGuard.
• Automation: Ansible/Bash/Python for network/OS tasks.
• Virtualization: Kubernetes, containers, VMware.
• Experience from telecom/CPaaS and environments with high data integrity requirements.

Requirements for the position:

• Good communication skills in Swedish and English.

START: Immediately
SCOPE: Full-time

CITY: Luleå
SELECTION: Ongoing
CONTACT: Alma Jonsson / [email protected] (mailto:[email protected])

Apply for the position by clicking on “apply for the job” below. We review applications continuously and may have proceeded with candidates before the ad is closed. If you wish, you can also create a user and upload your CV and cover letter. Unfortunately, we do not accept applications via email, but if you have questions regarding the position, you are welcome to contact us at [email protected] (mailto:[email protected])

#generic #professionals-nord #operations-technician #data #network