Customer Success Specialist at Qvalia

We are looking for a communicative and driven problem solver with a passion for technology and a business focus. You are eager to help customers achieve maximum business value in a rapidly growing SaaS platform – and you see growth opportunities in every customer relationship. With us, you will become a Customer Success expert who drives adoption, trust, and upselling in an international SaaS product. Submit your application today – we apply rolling selection!

ABOUT THE POSITION

Qvalia is the FinTech company transforming how organizations manage business messages and financial information. Through our SaaS platform, which utilizes built-in data modeling and agent-based AI services, we provide customers with increased control and more efficient processes. We are an access point in the global Peppol network, a framework agreement supplier to the Swedish government, and ISO 27001 certified. With us, you will have the opportunity to work with future technology in an international market, alongside colleagues who are highly engaged and driven. Qvalia has over 10,000 users in 40+ countries and is looking for someone to take a key role in our Customer Success team, where support, business development, and customer value meet.

As a Customer Success Specialist, you are Qvalia's ambassador and the customer's strategic partner – from onboarding to full adoption. You combine proactive customer support with business development and inbound sales. Your task is to ensure that every customer interaction leads to business value, high platform usage, and long-term relationships. By identifying new needs and solutions, you contribute to both the customer's and Qvalia's growth.

What We Offer

• Influence & Career: An exciting and important role in a growing FinTech company where you can influence and grow as the company scales up
• Culture & Team: Colleagues with high engagement and drive in a transparent environment
• Hybrid Work: Flexibility with the opportunity to work partially from home

RESPONSIBILITIES

Job Duties

• Onboarding & Adoption: Provide proactive support and user assistance for our SaaS platform, including guiding customers in the platform's functionality, processes, and effective usage
• Business Development: Identify customer needs and actively contribute to upselling and expansion of Qvalia's solutions in close collaboration with the sales team
• Customer Relationships: Manage and qualify inquiries from potential and existing customers. Ensure quick feedback, clear communication, and high customer satisfaction
• Systems & Structure: Work systematically in our CRM system (Hubspot) for documentation, follow-up, and maintaining clear processes

WE ARE LOOKING FOR YOU WHO

... thrives in the intersection of technology, support, and sales, and is driven by seeing customers succeed. To thrive in this role, we believe you have:

• Experience in customer service, B2B sales, technical support, finance, or working with SaaS solutions
• Are curious and comfortable navigating a technical environment where terms such as API, JSON, and XML are familiar – not intimidating
• Speak and write fluently in Swedish and English, as both languages are used in the work
• Comfortable with the Office suite

In this role, your personal qualities and approach are central. You are comfortable guiding customers in digital systems and have the ability to quickly establish strong customer relationships. Therefore, we believe you are:

• Communicative and trustworthy
• Motivated by working towards goals and see results as a driving force
• Used to working independently but also thrive in a team-based environment with high engagement
• Problem-solving and structured

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.