Vacant job

Shape the Future of Mobility with Hedin Automotive As one of Europe's leading players in the mobility industry, we often say that we have something for everyone. But there is really only one thing that matters: we have something for you.

Now you have the opportunity to become part of our team as a Damage Advisor at our Mercedes-Benz Mölndal facility. With our breadth, experience, and market-leading position, we offer you something more. More challenges. More responsibility. More security. More collaboration. More development. More opportunities. More joy. More for you, simply put.

About the Role As a Damage Advisor, you will staff the customer reception in the Body Shop. There, you will be responsible for receiving customers and their vehicles and explaining various repair solutions and measures. In this role, you will often handle multiple tasks simultaneously, from customer contact to damage assessments and insurance matters.

Responsibilities 

• Register vehicles
• Coordinate transport solutions
• Keep the customer updated throughout the repair process
• Ensure that work is planned and distributed efficiently among technicians
• Time and cost estimate repairs and ensure that all work orders and customer information are correctly documented
• Manage dialogue with insurance companies

Key Competencies/Abilities: 

• Solution-oriented with the ability to find the best solutions for the customer
• Goal and result-oriented
• Able to handle multiple tasks simultaneously and meet deadlines
• Well-versed in insurance regulations
• Good computer and phone skills
• Strong knowledge of Swedish and English, both spoken and written
• Driver's license B

As a person, you are  You have a strong sense of service where the customer's best interest is in focus. Your ability to plan and organize work effectively is crucial to ensuring that both quality and deadlines are met. You have a natural ability to communicate clearly with both customers, colleagues, and insurance companies, making you a reliable contact throughout the repair process.

Why Work with Us? As an employer, we are good at utilizing driven and engaged employees. With us, there are many career paths to choose from – our approach is that individuals with the right potential should be able to grow with us. When you, as an employee, grow with us, we also grow as a company. We are responsible and ensure fair and just employment conditions, and all operations are covered by collective agreements. We care for our employees and see a long-term and sustainable working life as a strong competitive advantage.

We offer a wide range of benefits such as advance vacation, extra parental pay, and a generous wellness allowance to promote our employees' health. Read more on our website www.hedinautomotive.se (http://www.hedinautomotive.se/)