Vacant job

About Us

Hello! We are Clockwork. We have extensive experience in recruitment and staffing, and we know how important local presence is. Our brand is characterized by a high level of personal commitment at all levels – in our relationships with customers, candidates, and consultants. With high competence, genuine engagement, and an unpretentious approach, we aim to inspire our surroundings with positive energy and be perceived as a meeting place where companies and people turn to when they want to take the next step in their development. Clockwork is present in over twenty cities from Stockholm in the south to Luleå in the north. Please read more at www.clockworkpeople.se (http://www.clockworkpeople.se)

About the Company

For the stronger, healthier, and happier version of you! Are you also passionate about a healthy lifestyle and want to be part of a team full of team players? At HSNG – Health and Sports Nutrition Group HSNG AB, we strive to offer world-class products in training, health & nutrition. We are leaders in e-commerce with sales of dietary supplements & health foods in the Nordic market. HSNG AB consists of Gymgrossisten.com, Bodystore.com & Proteinfabrikken.no. HSNG's products are also sold in grocery stores through Fitnessmarket.se. Stronger, healthier, and happier! Our values permeate everything we do! HSNG is owned by the industrial investment company Orkla and is one of twelve independent portfolio companies.

Your Responsibilities

We are now looking for someone who speaks Danish, Norwegian, or Finnish! Are you also a service-oriented problem solver who is passionate about creating satisfied customers? Here you will play a key role in delivering a first-class customer experience! In this role, you will work in customer service answering questions via phone, email, chat, and social media from customers communicating in Danish, Norwegian, or Finnish. You will help manage complaints and returns in a professional and solution-oriented manner and guide our customers through our products, services, and processes. You will also work on problem-solving by quickly and efficiently identifying and resolving customer issues. For more complex cases, you will ensure they are escalated to the right department to find the best possible solution. To ensure our customers are always satisfied, you will follow up on their cases and collect valuable feedback. We also appreciate if you can actively suggest improvements to our processes based on customer needs – you make a difference! The role also includes administrative tasks, such as documenting customer contacts in our CRM system, updating customer information, and creating reports on various cases. If you are someone who enjoys delivering world-class service while being meticulous and structured, this job is for you!

Your Profile

Are you a service-oriented problem solver who is passionate about creating satisfied customers? You constantly strive to deliver a first-class customer experience! We see that you have a high school education and have preferably worked with people or in service. You speak Norwegian, Finnish, or Danish fluently. Experience with systems like Salesforce, Dixa, or similar is a plus – and if you are interested in training, health, or sports nutrition, that’s even better! As a person, you are solution-oriented, flexible, and thrive in a fast-paced environment where you can make quick decisions. You have an empathetic ability and are attentive to the customer's needs while being responsible and self-driven. We also see that you are a team player who enjoys collaborating with the team and contributing to the development of both working methods and customer experiences. Here you will have the chance to work in a dynamic environment where your ideas and initiatives are valued.

The workplace is located in Eskilstuna.

Application

Have you read this and felt that you are perfect for the role? Great, then we would love to know more about you! Submit your application on our website www.clockworkpeople.se (http://www.clockworkpeople.se). If you have questions, feel free to contact Beatrice Lindgren Thalén at beatrice.lindgren.thalé[email protected] (mailto:[email protected]).