IT Service Desk Employee

Are you a person who loves service and has a strong interest in IT technology? Are you also an engaged individual who enjoys working independently in a developing organization that values quality and a good working environment? Then this could be an opportunity for you!

We are now looking for a wonderful colleague for future positions in a larger organization at the IT Service Desk located in Varberg.

Your Responsibilities

For upcoming assignments, we are looking for someone who wants to be part of a department where job satisfaction, knowledge, and good service are at the center. You will join an IT organization that focuses on developing itself and evolving with digitalization as a foundation. This means you will enter an exciting phase where working methods and supporting technology will constantly evolve.

Your primary responsibilities will include:

• Phone support - registering and resolving issues and orders in direct contact with customers over the phone
• On-site support - for issues that cannot be easily resolved over the phone
• Web support - reviewing, completing cases, and communicating in writing with customers
• Solutions group - our Service Desk is constantly challenged with cases/incidents that require analysis and deeper troubleshooting
• And more

Your Profile

You are someone who prioritizes customer focus and good service; you feel satisfied when you have been able to help the customer and do a good job. You have a desire to further develop within IT technology, and here you will have that opportunity. With the right attitude and engagement from your side, you will have the chance to grow in knowledge and in terms of responsibility and assignments.

In the selection process, great importance will be placed on personal suitability and the ability to function in a group. Furthermore, you have a strong interest and experience in troubleshooting computer technology, M365, and Windows OS. Knowledge of account management in Exchange and AD is advantageous, as is documented work experience in the IT support industry and post-secondary education. Since the organization uses Teams extensively for digital meetings and collaborations, deeper knowledge of that solution is also a bonus for the applicant.

We prefer that you have:

• High school diploma or equivalent in IT technical subjects
• Knowledge of client (computer) technology, Windows OS, and M365
• Very good Swedish in speech and writing
• Driver's license B

We Offer You

We place a tremendous value on you as an employee at Maxkompetens. With us, you will have a personal and unpretentious consultant manager whose primary task is to ensure that you enjoy your workplace, whether you work for a short period or several years as an employee with us. Your consultant manager is keen on maintaining contact with you and will visit you at the client company, but is also available by phone and for personal meetings at Maxkompetens's office.

We want nothing more than to help you develop and succeed in your career. At the same time, we provide you with the industry's best wellness compensation. Of course, we offer you formal security regarding all labor law matters such as salary, vacation, working environment, wellness, pension, and sick leave that comes with being an authorized staffing company. We hope you want to be a part of us!

Additional Information

Location: Halmstad and surrounding areas
Start: By agreement
Duration: Permanent
Working hours: Full-time, Daytime
Salary: Individual salary setting

Please note that this is an advertisement for upcoming positions, and the selection process may therefore take longer than usual. If you have any questions about the process, please feel free to contact the responsible recruiter.

The client has chosen to collaborate with Maxkompetens in this staffing process. For this position, you will be employed as a consultant at Maxkompetens and work at the client's location in Varberg.

If you have questions regarding the position, please feel free to contact the responsible recruiter at Maxkompetens, Ida Svensson, at phone 0700-91 59 12 or via email [email protected]

Selection and interviews will be conducted continuously in this process, so please apply at www.maxkompetens.se today! Applications via email are not accepted due to GDPR.

About Maxkompetens

Maxkompetens is one of Sweden's leading recruitment and staffing companies since 2003 and has offices in five locations distributed across Kristianstad, Växjö, Halmstad, Borås, and Stockholm. Each year, we fill over 1200 jobs, and every day we have about 280 consultants on assignments. Our areas of expertise include HR & Payroll, Finance & Accounting, Customer Service & Administration, Marketing & Sales, IT & Technology, Purchasing & Logistics, and Industry.

Every person has amazing potential. It is important to harness everyone's skills and offer them the opportunity to achieve their dreams. Through carefulness, well-functioning recruitment processes, and high competence, we help people and companies meet and succeed together. A better world, simply put! We are an authorized staffing company with collective agreements, insurance, wellness programs, and occupational pensions.