Vacant job

At Sokigo, we work daily to provide our customers with top-class support. We are now looking for someone who is motivated to make a difference - and who wants to help improve our support to customers even further!

Who are you?

To fit the role of product specialist, we believe you enjoy having close contact with customers - and that you are motivated by seeing how your work truly makes a difference. You are a self-driven person with a strong results focus, enjoy collaborating with others, and have the ability to solve problems with both sharpness and a service mindset.

Have you previously worked with the school transport program Vega? That is a big plus - but not a requirement.

About the role

With us, you will have a qualified and varied job with good opportunities for growth. You will be part of an engaged support team with 29 colleagues who work together every day to deliver top-class service to our customers.

The role involves an important communicative and educational function towards our customers, so it is important that you express yourself fluently in Swedish, both in speech and writing. Therefore, we also see that your application is written in Swedish.

We believe you will thrive in the role if you recognize yourself in this:

• You enjoy troubleshooting and analyzing - finding an error is a bit like solving a tricky detective case for you.
• You are curious, quick to grasp new things, and do not hesitate to ask questions or experiment until you find the right solution.
• You take initiative, enjoy collaborating with others, and are passionate about providing good service.
• You are confident in customer interactions and find it easy to express yourself clearly and pedagogically in Swedish - both in speech and writing.

Your tasks

In the role of product specialist, you will strengthen the support team for our in-house developed school transport solution Vega. This is a role for you who enjoys being in the middle of an operation and contributing both technical expertise and a service mindset.

In your work, you will:

• Be the problem solver in close dialogue with customers - via phone, ticketing system, and remote connection.
• Understand the various operational processes and configurations of customers to comprehend how they work with our solution.
• Work with a complex and exciting system where each day presents new questions to dive into.
• Be involved in the development of new versions of the product.
• Contribute to knowledge sharing by updating our help forum and wiki page.
• Conduct training and workshops for our customers - if you have the interest and the right profile.

This is a varied and developing job where you get to learn something new almost every week.

Does this sound like a role for you? Apply for the position of product specialist with us at Sokigo!

About Sokigo

Sokigo is Sweden's largest provider of system solutions for the municipal market. We are an ambitious company passionate about long-term relationships and creating profitability for our customers. As an employee with us, you will receive professional development, wellness benefits, and other perks. You will work with 250 friendly and engaged colleagues. Sokigo is part of the Addnode Group. We are part of the modern and sustainable workplace - Sokigo has a positive attitude towards hybrid work from home and the office, where we meet at least two days a week.

We offer

With us, you get more than just a job - you become part of a culture where collaboration, development, and engagement are at the center. We offer short decision-making paths, freedom with responsibility, and the opportunity to influence both work methods and processes. We believe that good results are created by teams that support each other and share knowledge.

Other

The position is full-time with placement in Mora, Gävle, or Sundbyberg. Start date is according to agreement. Selection is ongoing - send in your application as soon as possible. Personality and capacity tests may occur in the process, and background checks will be performed on the final candidate.

Questions about the role? Contact Support Manager Tony Roms, [email protected] (mailto:[email protected]).  Questions about the process? Contact HR Business Partner Simon Weidenberg, [email protected]. (mailto:[email protected])

We look forward to your application!