Vacant job

In November 2022, we at Elite Hotels of Sweden launched our latest ambitious hotel venture – Ad Astra by Elite at the beautiful Snäckviken in Södertälje. Our first-class, international destination hotel with a premium approach is now bringing the Riviera to Sweden. The concept, inspired by the Mediterranean and the Riviera, features a spectacular piazza with an accompanying orangery, several restaurants, bars, a cinema, activities, and entertainment. The hotel also boasts an extensive spa inspired by the ancient Roman baths, with gardens and three pools both indoors and outdoors. The spa, part of the company's own spa concept Vana Spa, is the largest to date. In addition, the hotel has twelve conference rooms and 161 rooms and suites in nine different categories. Located on the quay next to Snäckviken in Astra's former headquarters, Ad Astra by Elite is a tribute to the luxury, lifestyle, and culinary culture of the Riviera. The name is Latin and means 'to the stars', which also symbolizes Elite Hotels of Sweden's ambition with both the hotel and the level of service.

The reception is the hub of the hotel, and it is often here that guests have their very first and last contact with us. Therefore, it is of utmost importance that you are very comfortable in the role of the face of the hotel to our guests and that you are willing to go the extra mile to provide guests with the absolute best and most memorable hotel experience. Being stress-resistant, flexible, and used to juggling many tasks at once, along with good initiative, is essential. For you, it is also completely natural to actively work with upselling. In your daily work, you find it easy to collaborate with all departments in the hotel.

Your work in our reception consists of – among other things – check-in & check-out, upselling, responding to reviews, planning, handling the switchboard and emails, as well as bookings, general concierge service, and keeping the lobby and reception area in top condition.

At Ad Astra by Elite, we have the honor and pleasure of welcoming both national and international leisure travelers and business guests, as well as accommodation & conference groups, making the work in the reception particularly varied and versatile. Our guests spend most or even all of their time during their stay with us at the hotel and our many different units, which places even higher demands on world-class service and hospitality. Our guests should feel seen and remember all staff as ambassadors for Ad Astra by Elite.

Experience working in a hotel reception and very good knowledge of both Swedish and English, spoken and written, is a minimum requirement. Training in the hotel system HMS Infor will be provided on-site.

You will be part of a dedicated, passionate, and motivated reception team and have the opportunity – in consultation and dialogue with the Front Office Manager – to set and influence our working methods, routines, structures, and culture.

We are looking for reception colleagues who want to work 20% every other weekend, day & evening, as well as 40% with work every other weekend and some weekdays, day & evening. Start date is flexible.

The working hours for receptionists / Front Office Agents working day & evening shifts are mainly between 07:00 – 23:00.

Salary according to HRF's & Visita's collective agreement.

It is easy and convenient to commute to Södertälje by both commuter train & bus to Södertälje Centrum and regional train to Södertälje Syd.

You report directly to the Front Office Manager Sabine Kunz, who can be reached at [email protected]

 Please read more about the hotel at www.adastrabyelite.se (http://www.adastrabyelite.se)

Welcome to us at Ad Astra by Elite – the Riviera 28 minutes south of Stockholm!