Vacant job

We are looking for a customer service representative with a technical interest and curiosity about AI and digital solutions. Here you will work in an innovative company at the forefront, where service meets technology. Do you want to help shape the future customer experience? Apply today!

About Footway: Footway is an e-commerce player that likes to challenge the traditional. They use AI to continuously improve the customer experience and strive to deliver simplicity and innovation at every step. Footway values humility, promotes self-managing teams, and is passionate about outstanding customer experiences.

About the role: As a customer service representative, you will play a key role in developing and improving our customer service processes and assisting customers in B2C via phone and email, with some B2B contact also possible. You will work on:

• Developing, working on, and implementing new processes to improve customer service and streamline workflows.
• Contributing your experience from operational work, such as team leadership, inventory responsibility, or logistics, to optimize our services and processes.
• Improving the use of AI and automation to make work smoother and more efficient.
• Collaborating with teams and partners to develop and enhance our services, and providing feedback based on what customers say.
• Following up on customer cases to ensure all questions are resolved and our guidelines are followed.

We are looking for someone who: You have a big customer heart and are driven by creating outstanding customer experiences. You love meeting new people and are service-oriented in every interaction. With an inclusive mindset, you thrive in group collaboration and are also a fearless problem solver who finds creative solutions. You are analytical and confident in making decisions and can quickly adapt to changes.

• Have a complete high school diploma or equivalent
• Are fluent in Swedish and English, third language is a plus
• Experience working operationally and/or with automation is a plus, as is experience with Shopify or similar e-commerce platforms

Practical information: Employer: Footway Start: By agreement Location: Stockholm, Kista (Victoria Tower) Scope: Full-time, permanent employment with an initial probationary period Working hours: Monday - Friday 08.00-17.00 Salary: Individual salary setting, collective agreement applies Contact: For questions, contact our recruitment team at [email protected] (mailto:[email protected])

We offer you: Workz specializes in customer service and not only offers extensive training but also ongoing training in communication, customer management, and business acumen. After completing the training, you will also be certified in customer service.

In addition, you will receive collective agreement terms, wellness allowance, and a dedicated operational manager who supports you in your development and is always available to help you as a consultant.

We are proud to offer our consultants a safe working environment and opportunities to grow, both personally and professionally!

Application:

To ensure a fair and unbiased recruitment process, we use a matching test as the first step. The test will be sent to your email immediately after you submit your application and must be completed for you to proceed in the process.

The test is designed to provide an objective picture of how well your profile matches the role in customer service.