Vacant job

Are you ready to combine technical problem-solving with customer service in a role where you can grow and make a difference? At Bedege, a long-term career opportunity awaits you in a family-oriented IT company!

About Bedege

Bedege is a Swedish IT company with extensive experience in delivering tailored IT solutions and support to customers primarily in the retail and restaurant sectors. With a dedicated team, they provide comprehensive solutions that streamline customers' operations and ensure stable performance. Bedege is part of the OK Group and values a familial and developmental work environment.

We offer:

• To be part of a family-oriented company where every individual is seen and appreciated
• Good development opportunities, such as greater responsibility for specific customers or deeper technical expertise at a more advanced level
• A nice and newly renovated office centrally located in Stockholm (Norrtull)
• A solid introduction with plenty of support from experienced colleagues who are eager to share their knowledge!

About the role: In the role of support technician at Bedege, you will also handle 1st line level cases primarily via phone and email, but also through remote access and a case portal. You will work broadly with troubleshooting in business systems, network issues, hardware, and user inquiries, always focusing on helping the customer quickly and accurately.

Tasks may include:

• Troubleshooting data flows and business systems
• Password resets (Active Directory)
• Guidance on technical issues, e.g., restarting terminals
• Support for finance departments with accounting problems
• Management and escalation of cases according to priority levels
• Dispatching spare parts and depot items
• Monitoring systems and cases, follow-up according to SLA
• Performing scheduled tasks on-site or remotely

You will be an important part of a team that shares knowledge, drives improvements, and ensures that customers receive high-quality service every day.

We are looking for you:

We are looking for someone with a genuine interest in IT who wants a long-term role where you can combine technology with service. You are a solution-oriented person who thrives in a varied, fast-paced work environment, takes responsibility for your tasks, and is eager to contribute to the team's collective success. To succeed in this role, we prefer that you:

• Speak and write fluently in Swedish and English
• Have a completed high school diploma or equivalent
• Pass a relevant background check

It is advantageous if you have education in IT and/or previous experience in a similar support role. Practical information:

Start: By agreement (preferably late August/early September) Scope: Full-time with an initial probationary period Location: Stockholm, Norrtull Working hours: The support is open every day between 06:00–22:00 to ensure high service to our customers. You will work according to a rotating schedule, with weekend shifts approximately every 4th–5th week. Contact:

The recruitment process is handled by Workz, but the employment will be directly with Bedege. If you have questions about the position or the process, please feel free to contact us at [email protected].

Application:

To ensure a fair and unbiased recruitment process, we use a matching test as the first step. The test will be sent to your email immediately after you submit your application and must be completed for you to proceed in the process.

The test is designed to provide an objective view of how well your profile matches the role in customer service.