Vacant job

Are you a person who enjoys working closely with customers and creating security for others? As a field customer support representative, you become the hero who steps in when technology fails. You are the calm, knowledgeable face that quickly finds the cause of the problem and ensures that the customer receives a solution – or the right help onward. A social and independent job where you truly make a difference every day. This role suits you if you love meeting new people and thrive in a changing everyday life!

Location: Based in Stockholm (Travel is included in the position, you will travel to various projects in Sweden and stay overnight. Accommodation, car, and transport are covered by the employer) Desired start: August Employment type: Full-time Salary: Base salary + commission

About the team & role As a field customer support representative, you are the company's face when customers experience problems at home – often related to wifi, connectivity, or uncertainties after installation. Your task is to create security, identify what is actually causing the problem, and ensure that the customer receives a working solution – or the right help onward.

Main responsibilities:

• Visit customers in the field who have reported problems with their fiber connection
• Perform basic troubleshooting of wifi, router placement, network cables, and equipment
• Help the customer understand how the equipment works and what they can check themselves
• Document the case and follow up with customer service or technicians as needed
• Make the customer feel seen, secure, and satisfied – even if you don't solve everything yourself
• Maintain contact with the operations team and installation partners when further action is needed

About you We see that you have experience and competence in:

• Some technical understanding of wifi, networks, and router equipment (user-level is sufficient)
• Previous experience in customer service, field service, or working with people in their homes
• Ability to handle irritated or insecure customers in a calm and professional manner
• Experience working independently and taking responsibility in the field
• Driver's license (B) is a big plus – sometimes you need to travel between several addresses in a day

Preferred if you have:

• Experience in broadband, TV, or router-related support
• Interest in technology, home networks, or smart homes
• Experience documenting cases digitally or via an app

As a person, we see that you are confident and attentive with a natural way of building trust. With patience, pedagogy, and sensitivity, you approach each situation with calm and solution focus. You are driven by variety and thrive where people and new meetings are part of everyday life.

About the company Digital infrastructure for everyone - In today's society, access to stable and fast connectivity is a prerequisite for full participation. The company works to reduce digital exclusion by building open and robust fiber infrastructure – even in smaller towns and rural areas.

Since its inception in Sweden, the company has grown rapidly and is now also present in several European countries and the USA. Their goal is to create future-proof networks with high capacity, built to withstand both everyday life and crises.

Welcome with your application! Do you think this would suit you, or perhaps someone you know? We have a rolling selection process and may fill the position before the application deadline, so do not hesitate - send in your application today!

The recruitment will be conducted by Ed:Za Group. If you have any questions or concerns related to the position and the process, you are warmly welcome to contact us.