Vacant job

Northmill Bank is a Swedish fintech company dedicated to revolutionizing the way we manage and protect our finances. We create a different banking experience, digital yet personal.

Northmill Bank was founded in 2006 and has grown to over 200 employees in 3 countries, 3,500 merchants, and 600,000 users. We use the latest technology to develop secure, smart, and user-friendly products for our customers. It is our private and corporate customers who are the reason we do what we do. We are a 100% cloud-based product company where technology drives us to create smarter banking products.

Seize the opportunity to be part of us and our journey!

About the role

Our Customer Advisors are the heroes of Northmill. It is thanks to our Customer Advisors that Northmill has the highest ratings in the industry on Trustpilot, and it is their insights that enable us to develop the most user-friendly services for our customers.

In customer service at Northmill, you will grow. Here, you work alongside wonderful colleagues, develop in service, and learn about financial services. In the role of Customer Advisor, your job is to help Northmill's customers achieve a better personal financial situation. This is Northmill's vision. As a Customer Advisor, you assist our customers via phone, email, and chat. Examples of cases you will handle include opening savings accounts, borrowing money (https://www.northmill.com/se/kontokredit/), or lowering the interest rate on current loans and credits. As a Customer Advisor, you always focus on the customer with the goal of providing the best possible service. This is the role for you if you excel at building relationships and are driven by helping people.

About you

To succeed in this role, we believe you are a team player who thrives in a fast-paced environment, has good communication skills, and always strives to deliver world-class service. We also believe you are a flexible person with great curiosity, drive, and perseverance. Additionally, you speak and write fluent Swedish and have good knowledge of English.

It is a merit if you have (but not a requirement):

• Degree in economics
• Experience in customer service, sales, or credit management

We offer

• A fantastic office in the best location in Stockholm with lovely spaces and views.
• An independent job with the opportunity to influence.
• Great development opportunities.
• Support for sports activities (5,000 SEK in wellness allowance).
• Life insurance.
• Breakfast and fruit in the office every day, as well as sacred coffee breaks on Fridays.
• Conferences abroad every other year.
• Regular afterworks on Fridays and celebrated successes in the office.

Fun Facts

• Our office was named Stockholm's most beautiful office in 2020.
• Take a gym class two minutes away or a jog around the city.
• Conferences abroad every other year, as well as lovely “Northchill” afterworks throughout the year.

Apply today and become a part of Northmill!