Vacant job

Do you have a strong personality, enjoy solving problems quickly, and thrive on talking to many different people every day? Then this assignment might be perfect for you!

We at Gigstep are currently looking for a service desk employee for an assignment at a large tech company. Here, you will work with user support and troubleshooting – being the one who makes everyday life easier for both customers and colleagues.

You will receive incoming cases via phone and work in a case management system. It involves providing quick and accurate support regarding:

- Troubleshooting technical issues

- Account management

- Assistance with hardware related to the company's system solutions

This is a role where the phone is your primary tool, so you need to enjoy handling calls, have a good flow in conversations, and be able to switch quickly between different types of cases.

- Have previous experience in service desk, customer support, or IT support

- Are used to handling many cases per day without losing quality

- Have good communication skills and enjoy solving problems

- Are stress-resistant, structured, and maintain calm in conversations even when things get hectic

- Have good computer skills and can easily adapt to new systems

A technical education is a plus, but the most important thing is your attitude and ability to provide great service under high pressure!

Location: On-site at the customer in Malmö Scope: Full-time Start: By agreement Employment: Consultant via Gigstep