Customer Responsible at Epiroc in Slagsta

Epiroc is a leading productivity partner for the mining, infrastructure, and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com (http://www.epirocgroup.com).

Do you enjoy providing great service and helping customers on-site? We are looking for someone who thrives on taking responsibility, appreciates order and structure, and is willing to pitch in wherever needed. In this role, you will work with customer reception in our store, assist customers in finding the right parts, and ensure deliveries arrive as they should. You will also support your colleagues in the warehouse – we work together to get the job done.

About Epiroc

Epiroc sells machines and equipment that help the mining and infrastructure industries operate efficiently and safely. At our customer center in Slagsta, we support Epiroc's aftermarket with spare parts and service, working together to ensure our customers get the most out of our products.

What does the job entail?

As a Customer Responsible, you will work closely with our warehouse and goods reception team, with a particular focus on customer service and sales in our store in Slagsta. You will be the first person our customers meet, and you will play a central role in creating a positive experience. The role involves both independent responsibility and teamwork, and you need to be able to handle multiple tasks simultaneously – in a fast and flexible manner.

Your responsibilities include:

• Receiving and managing customer orders both in-store and over the phone.
• Helping customers find the right spare parts and identifying upselling opportunities.
• Performing simple deliveries to customers.
• Working in our systems and following up on orders.
• Supporting daily operations in the warehouse and goods reception, where everyone helps out as needed.

Your profile

We place great importance on your personal qualities and are looking for someone who is positive, proactive, and has a natural drive for service and sales. You have good collaboration skills, enjoy taking responsibility, and are eager to learn new things. You gain energy from working with people and are not afraid to roll up your sleeves when needed.

We believe you:

• Have previous experience in customer service, retail, or sales – preferably within spare parts or technical products.
• Thrive in a fast-paced environment and enjoy solving problems.
• Are quick to adapt to different IT systems.
• Have good communication skills and speak and write fluently in Swedish.
• Are accustomed to driving – a B driver's license is required.
• Forklift and/or overhead crane certificates are advantageous, but not required.

Location

This position is located in Slagsta.

Life at Epiroc

When you become part of Epiroc, you can expect an atmosphere of creativity, innovation, and diversity. You will be part of a group of skilled and helpful colleagues who all live by our core values: collaboration, commitment, and innovation. We work in a global environment with over 113 nationalities.

In addition to having a culture characterized by development combined with a good work-life balance, there are a few things that make us particularly proud to work at Epiroc:

• Global career opportunities.
• Epiroc University, for your own professional development.
• Community engagement.
• Benefits package, including flexible working hours and bonuses.

Application and contact information

We encourage you to submit your application via our career page as soon as possible, but no later than April 27. Applications are reviewed continuously, and the position may be filled before the application deadline.

We are committed to a thorough recruitment process that includes interviews, reference checks, and tests. To ensure a safe working environment, we conduct identity checks and drug and alcohol tests. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced assessment of your skills and experiences.

For questions about the position, please contact:
Hiring Manager, Fredrik Sundqvist, fredrik.sundqvist@epiroc.com (mailto:fredrik.sundqvist@epiroc.com)
Recruitment Specialist, Ellinor Ekelöf, ellinor.ekelof@epiroc.com (mailto:ellinor.ekelof@epiroc.com)