Summer Temporary Position at Responda Group in Haparanda

Responda Group is a leading Swedish customer service company. Our 600 employees handle more than 10 million customer contacts annually for over 3,500 clients. Our passion is to deliver value-creating customer experiences and strengthened relationships through innovative, efficient, and high-quality service. We operate in Stockholm, Helsingborg, Eskilstuna, Kalix, Haparanda, Östersund, Arbrå, Ronneby, Linköping, and Halden in Norway.

We are looking for additional colleagues at Responda Group in Haparanda for summer temporary positions with good opportunities for continued employment.

With training starting soon, you now have the chance to obtain a service-oriented position in our recently fully renovated premises on Strandvägen in Haparanda.

You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered promptly and with a high degree of service, quality, and efficiency. The work is exclusively with incoming calls, and no sales are conducted.

Your Responsibilities

You will answer incoming calls for several different companies, gathering information from the caller to clarify the matter at hand. You will then transfer the call or write a message, and sometimes provide information to the caller. You may also perform various customer service tasks for our clients, such as receiving fault reports, bookings, or responding to customer chats and emails.

The employment begins with an introduction tailored to your skills and previous experiences. During the introduction, you will learn our switchboard system and how to handle callers in various situations.

Your Profile

• You are a positive, cheerful, and engaged person. You spread a good atmosphere in the workplace while maintaining calmness and professionalism in stressful situations.
• You are passionate about service, working with people, and helping others.
• You are accustomed to working with the phone as a tool, and as the company's voice outward, you are a skilled communicator who enjoys working with repetitive tasks.
• Good knowledge of Swedish and English, both spoken and written, as well as a high level of IT proficiency, is required. Experience from a call center or customer service is highly meritorious.

Our Offer

We offer a service-oriented position in a workplace with significant expansion. For the right person, there are good development opportunities within Responda Group. We value workplace environment issues and well-being as ongoing areas for improvement. Diversity and differences enrich us, and we see it as a prerequisite for our future development.

Employment Types

Start as soon as possible, with work during the day but also evenings and weekends for those who are available. Selection and interviews are ongoing, and hiring may occur before the application deadline.

Responda Group is a provider of professional answering and customer service for companies, and our services are entirely tailored to the customer's needs and technical solutions. Since our inception, we have aimed to become Sweden's leading outsourcing partner in answering and customer service, and we are now experiencing strong growth in both customers and organization.

Please visit our website or our LinkedIn page.

We strive for a balanced gender distribution and see diversity as a strength; we welcome employees from various backgrounds and work to ensure our workplaces are accessible to all.

AxÖ Consulting AB has extensive experience in the recruitment and consulting industry, having worked with both the private market and the public sector. For more information and applications, visit www.axoconsulting.se (http://www.axoconsulting.se). Unfortunately, we do not accept applications via mail or email.

Warm welcome with your application.