Are you a communicative and responsible person passionate about customer service?

Do you want to work in a dynamic environment where you can develop your skills alongside engaged managers and colleagues? Then you might be the one we are looking for to join the team at Swedbank Pay in Stockholm! Customer interviews are ongoing, so submit your application today!

ABOUT THE POSITION

Academic Work is looking for several new colleagues on behalf of Swedbank Pay for their Customer Management department. Currently, Customer Management consists of about 45 employees in Sweden, Norway, and Denmark, who work daily to exceed the customer experience. Their hearts beat extra for the customer, and they strive to provide the best service in their interactions. Their mission is to support Swedbank Pay's services to their customers, partners, and corporate advisors via phone and email. They work as specialists in their field and need to have both a broad and deep understanding of the industry and the business as a whole.

You are offered

• A wonderful working environment with friendly colleagues where your voice is heard.
• Varied tasks with personal as well as professional development.
• The opportunity to become a specialist in Swedbank Pay's products and services.
• A fixed-term employment via Academic Work for 6 months with good opportunities for permanent employment at PayEx.

This position requires a criminal record extract; please apply for this from the police when submitting your application, as it can take up to two weeks to receive. You can find the correct extract here!

JOB RESPONSIBILITIES

Job Tasks

In the role of support staff, you will support Swedbank Pay's corporate customers via phone and email. In support, you will handle complex questions where customer support often involves an investigation rather than just an explanation.

Their working hours are scheduled on weekdays between 7:45 AM and 6:10 PM, and the work is performed from their office in central Stockholm.

WE ARE LOOKING FOR YOU WHO

• Has a high school diploma in fields such as natural sciences, computer technology, economics, or social sciences.
• Has previous experience in some form of service or support role.
• Has good telephone skills.
• Has a technical interest and can quickly understand complex systems.
• Fluently speaks Swedish and English.

It is highly meritorious if you:

• Speak Norwegian or Danish.
• Have post-secondary education in a relevant field.
• Have experience in the card and payment industry.

You are responsible, customer-focused, and have a pronounced sense of service and quality. You are an engaged person who wants to help create team spirit. You are motivated by finding the best solution for the customer while also ensuring the best deal for Swedbank Pay. As they sometimes have high workloads, it is important to handle stress well.

You need to be meticulous and analytical. You need to have the willingness to learn and understand the industry and the business as a whole. It is important to be able to see both details and connections and have good problem-solving skills.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.