Vacant job

Do you want to be a part of our team at 2nd Line Sales Support 1? We are looking for someone who is passionate about service, enjoys taking responsibility, and is motivated by continuous improvement. If that sounds like you, this could be the job for you!

About the position

This is a temporary full-time consulting assignment from April 28 to August 31. You will be employed by Bravura and work as a consultant at Telia.

About the company

Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, effective, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.

Welcome to Telia, better networks, better experiences!

Job responsibilities

In this role, you will support Telia's stores, resellers, and customer service by providing guidance and advice to create the best possible customer experience. The work includes both fixed and mobile services within B2C and B2B, requiring broad knowledge and the ability to adapt to different situations. As part of our team, you will represent Telia to internal users and external partners, with a strong focus on responsibility, collaboration, and identifying deviations to find solutions to various challenges.

Your main tasks will include communicating with our partners, primarily via phone but also in writing, and providing qualified sales support. You are also expected to maintain close collaborations, contribute to continuous improvement efforts, and manage credit assessments within Credit Support. The role offers an exciting opportunity to develop in a responsible position, focusing on creating value through engaged service and effective solutions.

Education, experience, and personal qualities

• Completed upper secondary education

• You have experience in customer service. Previous work at Telia or within their systems is highly meritorious.

• Good skills in spoken and written Swedish and English

To thrive in this role, it is important that you dare to challenge yourself and see opportunities to find new solutions. You focus on the customer's needs and value building strong relationships. Additionally, you contribute to smooth collaboration by sharing ideas, knowledge, and perspectives. We are looking for an initiative-taking and service-oriented person with an understanding of a salesperson's daily life and a passion for delivering first-class service to our partners—and ultimately, to the customer. You enjoy working in a positive team but also have the ability to take responsibility and work independently.

Other information

Start: April 28 Location: Luleå Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please contact our support by emailing info@bravura.se or calling 010-171 47 10, and we will assist you. Please specify which position it concerns. We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

The application deadline is 2025-03-31.

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