Vacant job

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Customer Manager to join our dynamic team.

What You Will Work On:

• Act as the primary representative of the customer within operations, driving improved delivery performance.
• Manage all daily external operational communication, including delivery adherence, recovery plans, non-conformance, and qualifications.
• Oversee PnL Manufactured Sales, financial forecasting, and trading delivery volumes.
• Execute risk and opportunity management strategies effectively.
• Lead reconciliation efforts and manage site sales order processes, ensuring alignment with delivery expectations.
• Oversee change management on P/N level, ensuring smooth transitions and compliance.
• Coordinate and host customer visits, managing expectations and delivering exceptional service.
• Lead customer production readiness assessments as required.
• Manage and analyze customer scorecards to drive continuous improvement.
• Represent operations in the PO-review process to ensure alignment with program objectives.
• Ensure adherence to aerospace program management standards and policies, contributing to process development.
• Develop and implement program improvement plans, including cost and pricing initiatives, Zero Defects Manufacturing, and redesign efforts.
• Fulfill contract and business case obligations while leveraging rights to optimize performance.
• Support business development efforts in collaboration with programs and procurement.
• Provide input for strategic procurement decisions, including make, move, and buy evaluations.
• Contribute to proposal and lifecycle governance (LCG) processes to enhance business efficiency.

What You Bring:

• BSc degree in Engineering, Economics, or equivalent experience.
• Minimum 3 years of relevant business experience, preferably in programs, operations, supply chain, or procurement.
• Strong communication and reporting skills for both internal and external stakeholders.
• Ability to work flexible hours, ensuring availability to meet customer needs.
• Outgoing personality with excellent collaboration skills and the ability to work independently.
• Results-oriented mindset with strong accountability and commitment.
• Ability to balance strategic initiatives with daily operational tasks.
• Solid understanding of metric-driven and data-driven performance management.
• Fluency in both Swedish and English, written and verbal.
• Exceptional interpersonal skills with the ability to engage with individuals at all levels.
• Open, honest, structured, and service-minded approach to work.
• Enthusiastic and energetic, with a strong ability to motivate and inspire teams.
• Adaptability to thrive in a fast-paced and dynamic environment.