Vacant job

Exciting Opportunity for an Entry-Level Role at a Development-Focused Company!

Are you looking for a customer service role with customer contact, where you can shine with your attention to detail? This could be the perfect first or next step in your career! We are looking for someone who can start in April and warmly welcome your application today.

ABOUT THE POSITION

Biometria is a member-owned and central player in the Swedish forestry industry. They measure the timber flowing between forest and industry and ensure that Sweden's forest owners are secure in their timber transactions. This is done by supporting and developing timber trading, logistics, and production in the timber market, as well as offering services for the digitization and automation of timber flows and transactions through a platform on which they build new modern services.

We are now looking for a customer service representative in Sundsvall who will play a crucial role in Biometria's work to launch its new business system, Viol 3. In this role, you will be responsible, along with your colleagues, for transferring master data into Biometria's new system, where your ability to be efficient and accurate will be of great help. Initially, there will be a strong focus on customer contact via phone to receive and register cases. You will be welcomed into a team that possesses very good competence in the field and is always ready to help when needed, and you will have a mentor to support you in giving you the best conditions for the role.

You will be offered

• An exciting role where you can contribute to Biometria's major IT investment
• An independent role where you will take significant personal responsibility
• An initial training to become self-sufficient in the specific tasks
• Friendly colleagues and good mentorship

RESPONSIBILITIES

Tasks

• Receive and register incoming cases from customers via phone
• Administration of data sets based on incoming orders through the case management system Salesforce
• Work in various IT systems linked to the VIOL 3 platform to ensure correct data

WE ARE LOOKING FOR YOU WHO

• Has experience from a similar role in administration or customer service
• Is fluent in Swedish and has good knowledge of English as both languages are used in daily work
• Enjoys a role that involves a lot of phone contact
• Has good computer skills and knowledge of the Microsoft Office suite and feels comfortable working in Excel

It is an advantage if you have:

• A completed degree from a university in IT, engineering, or economics
• Previous experience working in business systems

To succeed in the role, you have the following personal qualities:

• Helpful
• Stress tolerant
• Goal-oriented
• Organized
• Responsible

Additional Information:

• Start: Immediately
• Scope: Full-time, fixed-term assignment until the end of August 2025
• Working hours: 08:00-17:00
• Location: Sundsvall

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

You can read more about Biometria HERE! (https://www.biometria.se)