Vacant job

FAST FACTS

Scope: Full-time 40h/week Working hours: Monday to Thursday 07:45-17:00. Fridays 07:45-15:30. Location: Narvavägen 12, Stockholm Start date: Desired start immediately Employment type: Fixed-term employment with a chance for permanent recruitment with the client in the long run.

YOUR FUTURE WORKPLACE

You will work as a consultant through Inte Bara Post Bemanning and be placed at our client Muntra. This is a long-term assignment that requires you to work on-site, as the position is not hybrid. You will have your workplace in modern and bright premises in Östermalm, close to Karlaplan. Here you have convenient access to the subway, lunch restaurants, and proximity to water as well as pleasant walking paths by Djurgårdshamnen.

Muntra offers a unique opportunity to gain a broad and deep understanding of the inner workings of an innovative company with a well-established brand in dental care. You will have the chance to be part of an open and family-oriented company with a high ceiling and a zero-tolerance policy towards drugs. Muntra values a can-do attitude, where they care about each other and the world around them. Expect to have fun and learn new things every day!

Read more about Muntra here. (https://www.muntra.se/om-oss)

YOUR ROLE

As a Customer Success Specialist, you work to provide Muntra's Swedish customers, i.e., the clinics, with the best experience. You have daily contact with the company's customers and handle cases related to Muntra's digital platform. You primarily work with the company's existing customers and focus on building good relationships with them. Contact with the clinics occurs via chat, email, and phone. You will be part of the Customer Success team where you create the best support for Muntra's customers.

WHO ARE YOU?

To be a match for each other, we see that you have a passion for providing the best possible customer experience via phone, chat, and email. You have an easy time understanding and solving complex problems and can handle stressful situations, especially when dealing with customers, while maintaining your composure. You follow procedures closely and are proactive, can multitask, and delve into details and complex issues. You have a high energy level and can handle monotonous tasks well. Furthermore, you have good communication skills in both spoken and written form.

Applicants must meet the following requirements:

• Previous experience in support work, sales (including telemarketing), customer support, or work in the hotel industry.
• Ability to communicate fluently in both spoken and written Swedish and English.
• High school diploma

It is an advantage if you have dealt with complex cases and worked in CRM systems. Furthermore, it is highly meritorious if you have knowledge and interest in IT, as Muntra's product can be perceived as complex. You will receive onboarding and training in the product upon starting.

WHAT DO WE OFFER?

As an employee at Inte Bara Post Bemanning, you will have a consultant manager who will be your sounding board and coach throughout your employment. As a consultant, you will also be part of our consultant network RPB Insights. RPB Insights provides you with training and development in the form of lectures, workshops, networking events, and other social gatherings. It also gives you the opportunity to meet other consultants. We offer all our consultants wellness benefits.

ADDITIONAL INFORMATION

• This recruitment process is managed by Inte Bara Post Bemanning, and our client's request is that all calls and emails regarding the position go to us. You will be employed by us at Inte Bara Post Bemanning and will be leased to our client.
• Apply for the position by clicking on Send Application. We review applications continuously, and the ad may close before the position is filled if we have moved on to the selection and interview phase.
• In this recruitment process, background checks and reference checks will be conducted after the interview.
• We do not accept applications via email, but if you have specific questions regarding the position, they will be answered at rekrytering@rpbemanning.se. Please indicate which position you are inquiring about in your email and feel free to link to the ad.