Are you a communicative and structured person who thrives in a role where customer contact and relationship building are in focus?

Do you want to be part of an engaged team and contribute to ensuring the best possible customer experience? Then the role of Key Account Assistant might be for you!

ABOUT THE POSITION

As a Key Account Assistant, you play a key role in maintaining and developing relationships with our existing customers. Your primary focus will be to contact customers who have not yet upgraded their hardware and ensure they can continue using our services without interruption. You will work closely with the sales team and provide valuable customer insights while managing customer dialogues independently.

This is a temporary position for 3 months with a chance of extension. You will be based at the office in Borås and become part of a collaborative team with colleagues in different locations.

You are offered

The opportunity to gain experience in sales at a forward-looking company

RESPONSIBILITIES

Tasks

Contact existing customers to inform and facilitate their hardware upgrades
Collaborate closely with the sales team to coordinate efforts and share insights from customer dialogues
Use CRM tools to document customer interactions, progress, and follow-ups
Keep the team updated on customer status and any challenges

WE ARE LOOKING FOR YOU WHO

Has a completed high school education
Has strong social and interpersonal skills and is good at building relationships
Is comfortable communicating over the phone and can handle different types of customer calls
Is structured and detail-oriented with a good ability to manage multiple customer cases simultaneously
Has experience working in CRM systems to track and document customer data
Speaks and writes fluently in Swedish and English

It is a merit if you have:

Knowledge of Danish, Finnish, Polish, or German
Studied a post-secondary education in service/sales

To succeed in the role, you have the following personal qualities:

Optimistic
Goal-oriented
Energetic

For this position, we & Kiona place great emphasis on personal qualities and motivation.

If you are a responsive, service-oriented person who enjoys helping customers find the best solutions for them, this position will be suitable for you.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.