Operations Controller for the Development Unit

Stockholm – our capital city with millions of dreams, expectations, and ambitions. We work for everyone living here today and in the future. Now we are looking for you who want to think big, new, and differently with us – for the people of Stockholm.

Hägersten-Älvsjö is one of 11 district administrations in the city of Stockholm with over 3000 employees. Today, we are one of the city's largest districts with about 130,000 residents. In Hägersten-Älvsjö, you are close to the city, public transport, and nature. We offer a dynamic workplace with opportunities for you to develop in your role.

Welcome to us

The Development Unit is responsible for management, governance, and development of public authority operations and service delivery within individual and family care, support and services for people with disabilities, as well as open leisure activities for children and youth.

Here you will have the opportunity to be part of further developing the organization and driving the development work. Together, we strive forward and help create a social service that is modern, characterized by high quality, and in line with the new social services act. Do you want to join us on this journey and develop both yourself and our organization? Then we look forward to your application!

We offer

The workplace is located at Telefonplan, which provides good transport connections. As an employee in the Hägersten-Älvsjö district administration, you will receive, among other things:

• The opportunity to exchange vacation pay for extra days off.
• Benefits such as occupational pension, wellness allowance, and flexible working hours.

Your role

As an operations controller in the development unit, you play a key role in planning, coordinating, steering, and developing the operations. You will work both operationally and strategically to ensure high quality and good results. In your role, you will:

• Be a close support to the department head in governance and follow-up of operations.
• Work on planning and following up on quality, conducting analyses, and performing environmental monitoring.
• Lead and participate in projects, investigations, and develop processes for increased efficiency.
• Identify risks and development opportunities, and produce well-founded decision-making materials.
• Write service statements, develop operational plans, and follow up on results at the committee level.
• Contribute to the development of the department through a proactive and solution-oriented approach.
• Actively work with systematic quality work and improvement work in collaboration with unit managers and other key functions.
• Participate actively in crisis management and crisis support organization.

As part of the unit, you will also be responsible for environmental monitoring, participate in projects and development work, and serve as a knowledge resource for others within the administration.

Your qualifications and experience

We are looking for someone who:

• Has a relevant university degree.
• Has at least three years of experience in strategic work within public administration in social work and has previous managerial experience in the operational area.
• Is analytical, structured, and has a quality-oriented approach.
• Has experience in operational governance, follow-up, and analysis at a strategic level.
• Is accustomed to giving presentations and writing clear reports.
• Has good collaboration skills and thrives in a role that involves both independent work and collaboration with various stakeholders.
• Has experience in change management and documented good results in development work.
• Has good knowledge of relevant systems such as E-doc, 2c8, and ILS, as well as good IT skills, including the Office suite.
• Is interested in digitalization and information security and has a desire to contribute to development in the area.

We see diversity as enriching and welcome all applicants regardless of gender, gender identity or expression, sexual orientation, ethnic background, or religion. Selection and interviews are ongoing, and the position may be filled before the application deadline.

We offer an exciting assignment where you can influence the area of social care for the residents of the district.

Warm welcome to submit your application! The city of Stockholm works with competency-based recruitment aimed at recognizing each person's competencies and thereby counteracting discrimination.