Job Description

As a Business Support Manager, you will be responsible for the commercial aftermarket support, sales support, and dealer development within the Nordic region. Your task is to strengthen Triumph's aftermarket operations through the dealer network, drive initiatives, implement improvements, and ensure that dealers are connected and fully operational in relevant systems. The role also includes the administration of parts, clothing, and accessories between our distribution center and dealers, as well as managing the PCA return process within the network.

A key part of the role is dealer development, where you coordinate relevant support activities to ensure that the network operates optimally in terms of sales efficiency, quality deliveries, audits, training opportunities, and follow-up on customer surveys. Additionally, you will be responsible for the preparation and distribution of sales and dealer target reports as well as product and PCA price lists, where you will provide direct support to the Nordic sales organization and work closely with the Sales Manager, Aftermarket & Offroad Manager, and CEO. You will work closely with colleagues to generate new ideas, share market insights, and develop tactical initiatives to drive the business forward.

Main Responsibilities:

• Provide administrative support to the Sales Manager and Offroad Program Manager.
• Handle daily dealer and customer inquiries and support the Sales Manager.
• Together with the Sales Manager, identify and exploit new sales opportunities with existing and potential dealers.
• Create weekly, monthly, and ad hoc reports on sales transactions and follow-ups for dealers and the Sales Manager.
• Manage and organize legal documents and agreements for dealers.
• Administer commercial documents and filing, including AOPs, dealer development, and contracts.
• Update and publish product and PCA price lists to dealers, including uploading to the website.
• Manage order follow-up and status reports for PCA and provide updates to dealers.
• Record, report, and correct any discrepancies in price files, item registrations, and systems.
• Administer dealer development, including supporting the internal establishment of new dealers through various approval stages and compiling relevant information for evaluation, such as business plans and financial data.
• Coordinate with architects to produce drawings according to DBS requirements and ensure that necessary approvals are obtained in collaboration with the Sales Manager and GM.
• Plan and conduct dealer audits with external parties and work with the sales organization to manage corrective actions.
• Monitor and follow up on CSI (NPS) for sales and service in close collaboration with the sales organization for relevant actions.
• Maintain effective communication channels with other departments within the company to identify sales opportunities.
• Handle and respond to incoming calls, emails, and inquiries from customers and dealers and take appropriate actions in collaboration with the sales organization.
• Ensure that tasks are delivered on time and meet cost and quality requirements.

Your Profile

To succeed in the role of Business Support Manager, you need a combination of experience, analytical skills, and a strong drive to improve processes and relationships. You have a background in administrative and commercial support, preferably within aftermarket or dealer networks. With your analytical skills and experience in reporting, follow-up, and document management, you can effectively handle large amounts of information and transform insights into concrete actions. Experience in customer and dealer management as well as business development provides you with a strong foundation to drive initiatives that strengthen the company's market position.

As a person, you are structured and meticulous, with the ability to manage multiple tasks simultaneously. You work independently and are proactive in identifying areas for improvement and driving initiatives forward. Your business-driven approach means that you always strive for high quality, efficiency, and customer satisfaction. At the same time, you are flexible and adaptable, which makes you thrive in a dynamic work environment where you can quickly switch between different tasks and prioritize effectively. Since the role involves close collaboration with both internal and external parties, it is crucial that you are communicative and relationship-building. You express yourself fluently in Swedish and English, and if you also master additional Scandinavian languages, it is a plus. You have a high level of system proficiency, particularly within the Microsoft Office suite, with advanced skills in Excel.

About the Company

Triumph is the largest British motorcycle manufacturer and has over 700 dealers worldwide. The company was founded in 1902, and in 2022, Triumph Motorcycles celebrated 120 years of motorcycle manufacturing. For more than two decades, Triumph Motorcycles has had its headquarters in Hinckley, Leicestershire, where they produce iconic motorcycles that combine authentic design, character, charisma, and performance.

Triumph currently has around 2,000 employees globally and operates subsidiaries in the UK, North America, France, Germany, Spain, Italy, Japan, Sweden (Scandinavia), Benelux, Brazil, India, and Thailand, as well as a network of independent distributors. The company has production facilities in Hinckley, Leicestershire, and Thailand, as well as CKD facilities in Brazil and India.

Contact Information

In this recruitment, we are collaborating with Autorekrytering. Questions about the position and recruitment process will be answered by recruiter Teo Sandahl at teo.sandahl@autorekrytering.se.
Interviews are conducted on an ongoing basis, so please submit your application as soon as possible.
Welcome with your application!