Vacant job

Are you service-minded and eager to learn new things? We are currently looking for a new colleague to work in our client's technical customer service.

Are you service-minded and interested in learning new things? We are now looking for a new colleague who wants to start or continue their career as a customer service representative. Well, actually, you will be working as a support technician, and we prefer candidates with a background in customer service. You can learn the IT aspects if you have the willingness and are good at communicating with people.

The offices are located in Liljeholmen with good transportation options. Once on site, you will receive an introductory training and become part of a large, wonderful team with social and friendly colleagues. Your work as a support technician will involve answering phone calls and assisting colleagues with IT issues, such as software/hardware, permissions, and more. As you learn more, you will have the opportunity to work with various aspects, such as training, dispatch (case delegation), etc.

In addition, we offer permanent employment with a collective agreement, fixed salary, and good conditions. We are close at hand to answer your questions, support you, and ensure you feel comfortable.

We prefer candidates who have worked with the phone as a tool, perhaps in customer service, telemarketing, or reception. If you have experience with problem-solving/troubleshooting, that is interesting. You may have attended an IT or technical high school, but it is more important that you enjoy talking to and helping people.

• Experience in Reception, Telemarketing, Support, Customer Service, or other roles involving customer contact via phone, chat, or email.
• Ability to give and receive constructive feedback
• Availability to work between 7 AM - 4 PM and 8 AM - 5 PM on weekdays.
• Fluency in Swedish and English, both spoken and written.

It is important to have a mindset of wanting to learn and enjoying problem-solving, as a large part of your job will involve this. You should also enjoy talking to people via phone, chat, and email. You thrive in a team environment but can also work independently.

All our applications are submitted via our website, and interviews are conducted on an ongoing basis.

Thalamus is a steadily growing IT consulting company that offers qualified IT consultants in support technicians, onsite & operations. We are a family-oriented company located in Alvik Strand, and our main focus is on consulting activities in the Stockholm area.

We offer a monthly salary, certification, and development opportunities, where you will be permanently employed at Thalamus as an IT consultant. Our assignments often extend over long periods, and upon completion, we assist you in your continued development, as it is important to ensure security and foster a long-term collaboration.

At Thalamus, community is an important part, which is why we organize after-work events, summer parties, and Christmas dinners so that all consultants can share experiences and joy.

If we were to describe ourselves, it would be that we are a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you want to become one of us!

Keywords: first line, firstline, 1st line, IT support, technical support, helpdesk, IT technician, IT technical support, help desk, support technician.