Service consultant, car workshop salary

Occupational Profile: Service Advisor in Car Workshop

Service advisors in car workshops play a crucial role in the automotive service industry. These professionals act as bridges between customers and technicians, handling customer communication, scheduling repairs, and ensuring the smooth flow of the service process. Their work contributes to both customer satisfaction and the efficiency of workshop operations.

Salary Statistics for Service Advisors

According to the latest compilation, the average salary for a service advisor in a car workshop is 39 400 SEK per month. It is interesting to note that the gender pay gap is relatively small, with women earning an average of 40 300 SEK, which is 105% of men's average salary of 38 300 SEK. The salary has increased from the previous year when it was 35 600 SEK, indicating a positive trend in wage growth for the profession.

Education and Qualifications

To work as a service advisor, a high school education in the automotive and transportation program or equivalent experience in the automotive industry is typically required. Many employers also seek good knowledge of customer service and the ability to handle various IT systems used for bookings and administration. Ongoing training is common in the profession to stay updated with new cars, technologies, and customer management systems.

Employment Requirements

In addition to relevant education, experience in the automotive industry is highly valued. Personal qualities such as good communication skills, ability to handle stressful situations, and a customer-oriented approach are crucial. Since the role involves a lot of interaction with both customers and workshop staff, a strong ability to collaborate and organize is important.

What Does the Job of a Service Advisor Entail?

A typical workday for a service advisor includes receiving customer vehicles, discussing service needs with customers, providing cost estimates, and schedules. They must also monitor the progress of work, inform customers of any changes, and ensure that all work meets quality standards. Effective communication and customer service are at the core of their job responsibilities.

Tips for Those Who Want to Become a Service Advisor

To succeed as a service advisor, it is important to have a thorough understanding of the automotive industry as well as excellent communication and organizational skills. Staying updated with the latest technological advancements in the automotive industry can also provide an advantage in the profession. Networking within the industry and seeking internships can be good first steps to get a foot in the door at a car workshop.