Mystery Shopper salary

Mystery Shopper - An Exciting Profession in Customer Service

Working as a Mystery Shopper, also known as a secret shopper, involves the opportunity to make purchases, visit restaurants, hotels, or other service establishments to evaluate the quality of the services offered. This profession requires attention to detail, discretion, and the ability to provide objective feedback.

Job Responsibilities

A Mystery Shopper is tasked with acting as a regular customer and evaluating various aspects of the customer experience. This may include assessing customer service, product quality, cleanliness, sales techniques, and other relevant factors. After each assignment, a detailed report with feedback and recommendations must be compiled.

Salary and Statistics

According to the latest statistics, the average salary for a Mystery Shopper is 31 200 SEK per month. Men in the profession earn an average of 31 900 SEK, while women earn 30 000 SEK, meaning that women earn 94% of what men do. Over the past year, the average salary for the profession has increased from 31 100 SEK to 31 200 SEK.

Education and Requirements

To secure a job as a Mystery Shopper, specific education is usually not required, but it is advantageous to have experience in customer service or retail. Important qualities include attention to detail, good communication skills, and the ability to work independently. Employers may also require access to a computer or smartphone to report observations.

Tips for Working as a Mystery Shopper

To succeed as a Mystery Shopper, it is important to be observant, meticulous, and able to keep information confidential. Being flexible and adaptable to different situations is also an advantage in this profession. To find jobs in the field, one can contact companies specializing in Mystery Shopping or look for assignments on various online platforms.

Potential Benefits

In some cases, Mystery Shoppers may be offered benefits such as paid training, travel reimbursement, or other financial compensations. It may also happen that compensation is provided for any purchases or meals included in the assignments. Each employer may offer different benefits, and it is important to be aware of these before accepting an assignment.