Station clerk

What does a station agent do? – Tasks and work environment

A station agent is responsible for providing service and support to travelers at train stations, as well as handling various administrative and practical tasks related to train traffic. Job duties often include ticket sales, passenger information, security checks, and communication with train staff. The work requires good customer service, stress resilience, and precision, especially when managing timetables and deviations. Station agents typically work in shifts, including early mornings, late evenings, and weekends, and the work environment is characterized by high pace and direct contact with people.

Salary development over time

Over the past three years, "Station agent salary" has shown a stable but slightly positive trend. In 2022, the average salary was 33,100 SEK per month, which increased to 34 300 SEK in 2023. In 2024, the average salary is 35 300 SEK, representing a total increase of approximately 6.6% over the period. The trend indicates that demand for the profession remains stable, although salary development is largely influenced by collective bargaining negotiations and changes in working conditions. Salary increases also reflect a growing focus on service jobs within the transportation sector and the need for qualified personnel in larger and more complex station environments. Gender differences persist but are gradually diminishing as awareness of equality increases.

Station agent salary – full overview

• Average salary: 35 300 SEK/month
• Lowest salary: 33,300 SEK/month (female, pre-high school education)
• Highest salary: 36,700 SEK/month (male, private sector, post-secondary education 3+ years)
• Hourly wage: 212 SEK/hour (average, based on 166 hours/month)
• Gender differences: Women earn 97% of what men do (men: 35 800 SEK, women: 34 800 SEK)
• Regional differences: No clear data, but variations may occur depending on station size and location

Education and qualifications

To work as a station agent, a high school diploma with a focus on commerce, service, or transportation is usually required, but some employers may also require higher education or internal training. Practical experience from service roles and good communication skills are often advantageous. Since the profession involves working in a security-classified environment, background checks may be conducted.

• High school diploma: Trade, service, or transportation programs (3 years)
• Internal training: Common with larger employers, often 2–6 weeks
• Certifications: Basic security training and first aid may be required
• Practical experience: Experience in customer service or public transportation is advantageous
• Prerequisites: Good Swedish skills, sometimes English, and IT proficiency

Common benefits and compensations

Station agents are often covered by collective agreements that entitle them to shift premiums for working at inconvenient hours, extra compensation for shift work, wellness allowances, and sometimes subsidized travel. Other common benefits include occupational pensions, insurance, and opportunities for skills development through the employer.

Competition and challenges

The job market for station agents is characterized by relatively stable demand, but competition can vary depending on region and station size. Since the profession is often part of a broader group within the transport and service industries, competition is also affected by changes in public transportation offerings and technological solutions, such as ticket machines and digital information systems. Shift work and high pace can be challenging, especially during busy periods. The ability to handle stress and solve problems quickly is crucial for success in the role.

Tips for aspiring station agents

To succeed as a station agent, it’s good to have a genuine interest in service and enjoy a environment with many daily interactions. Being communicative and attentive makes it easier when travelers need guidance or assistance in stressful situations. Precision is important, especially when handling tickets and time-critical information. Flexibility and the ability to adapt quickly to changes in train traffic are appreciated by employers. Collaborating in teams and taking personal responsibility make the workday smoother and more rewarding. High stress tolerance is a clear advantage, especially during rush hours or disruptions. Finally, being proactive and resourceful pays off, as tasks often vary from day to day.

Key facts about Station Agent

• Average salary: 35 300 SEK/month
• Gender salary gap: Women earn 97% of men's salaries
• Education level: High school diploma, often supplemented with internal training
• Work environment: Shift work at stations with high pace and customer contact
• Job openings in the profession: 412 (May 2024)

Career paths and future outlook

After 3–5 years in the profession, opportunities include advancing to roles such as team leader, station manager, or training roles within the organization. Many also choose to further their education in traffic management or customer service at a higher level. According to the latest forecast from the Employment Service, it is difficult to make an exact assessment of future prospects for station agents, as the profession is part of a broader group. However, the number of available positions indicates ongoing demand, especially at larger stations and in regions with high train traffic. Digitalization and new technological solutions may influence the profession in the future, but personal service and problem-solving will remain essential parts of the job.

Frequently asked questions about Station Agent

• What is a station agent's monthly salary?
  - The average salary for a station agent is 35 300 SEK/month.
• What is a station agent's hourly wage?
  - The average hourly wage is 212 SEK based on 166 working hours per month.
• Are there salary differences between men and women?
  - Yes, women earn 97% of what men do (men: 35 800 SEK, women: 34 800 SEK).
• What education is required to become a station agent?
  - High school education in commerce, service, or transportation, along with internal training provided by the employer.
• What are the future prospects for station agents?
  - Prognoses are uncertain, but there is ongoing demand – 412 job openings are available in the profession.
• What are the most common benefits?
  - Shift premiums, wellness allowance, occupational pension, and subsidized travel are common benefits.
• What career paths are available after a few years?
  - Opportunities include roles such as team leader, station manager, or further training in traffic management.