Service technician, office machines

What does a service technician within office machines do? – Tasks and work environment

A service technician within office machines is responsible for installation, maintenance, and repair of technical equipment such as printers, copiers, fax machines, and multifunction devices at offices and other workplaces. The work often involves troubleshooting machines on-site at customers, performing preventive maintenance, and replacing worn or broken components. Customer contact is an important part of the profession, where clear communication and the ability to explain technical issues in an understandable way are in demand. The work environment varies between office settings, workshops, and travel to different workplaces, requiring flexibility and the ability to work independently.

Salary development over time

Over the past three years, the salary for service technicians within office machines has increased significantly. In 2022, the average salary was 34,100 SEK per month, which increased to 34 700 SEK in 2023, representing a rise of about 1.8%. The most notable increase occurred between 2023 and 2024, when the average salary rose to 38 100 SEK, corresponding to a salary increase of over 9.8% in one year. This positive trend can partly be explained by increased demand for technical service skills as offices and companies become more dependent on advanced machines and digital solutions. At the same time, difficulties in recruiting qualified technicians have pushed wages upward, especially in larger cities and regions with many companies.

Service Technician, office machines salary – comprehensive overview

• Average salary: 38 100 SEK/month
• Lowest salary: 34,100 SEK/month (female, unspecified education)
• Highest salary: 47,800 SEK/month (male, public sector, post-secondary education 3+ years)
• Hourly wage: 229 SEK
• Women: 34,100 SEK (89% of men's salary)
• Men: 38 300 SEK
• Regional differences: Salary variations mainly occur between larger and smaller cities

Education and qualifications

To work as a service technician within office machines, a high school education in electrical, technical, or IT fields is usually required, often complemented with specialized courses or certifications in electronics and machine servicing. Experience with troubleshooting and practical work with technical equipment is advantageous. Some employers offer internal trainee programs or internships to introduce new technicians to the specific machines and customer groups of the profession.

• High school education: Electrical and energy programs or technical programs (3 years)
• Specialized courses: Focused on electronics, IT, or machine servicing
• Certifications: For example, manufacturer certifications for certain machine brands
• Internship/trainee: Common when employed by larger service companies
• Prerequisites: Good technical understanding and problem-solving skills

Common benefits and compensations

Service technicians within office machines are often offered benefits such as company cars or service vehicles, mobile phones, wellness allowances, and opportunities for further training and certifications. In some cases, bonuses based on performance or customer satisfaction are included. Additional pay for unsociable hours and overtime may also occur, especially during on-call duties.

Competition and challenges

The competition within the profession is moderate, but the recruitment situation is characterized by difficulty in finding qualified candidates, especially in larger metropolitan areas. Many leave the profession after a few years, creating a paradox where there is both an abundance of candidates and a shortage of experienced personnel. Technological changes and increasing demands for IT skills mean that the role is evolving rapidly and requires ongoing training. The digitization of office environments and the transition to more advanced machines place further demands on technical adaptability and customer service.

Tips for those who want to become service technicians within office machines

To succeed as a service technician within office machines, it is good to have a genuine interest in technology and curiosity about how machines work. Being organized and precise facilitates troubleshooting and repairs, while good communication skills make it easier to explain problems and solutions to customers. Flexibility is important as workdays can vary geographically and in the type of tasks. The ability to quickly adapt to new technical solutions and a willingness to continue education increases chances of success. A positive attitude and patience are valuable qualities, especially during demanding or urgent service tasks. Building a personal network within the industry can also contribute to career opportunities and knowledge exchange.

Key facts about Service Technician, office machines

• Salary range: 34,100–47,800 SEK/month
• Education level: High school education in technology/IT, often with additional courses
• Work environment: Mobile, customer-oriented, and technically varied
• Demand: Great opportunities for employment, 481 available positions in the profession
• Gender differences: Women earn 89% of what men do

Career paths and future prospects

After three to five years in the profession, many service technicians within office machines develop specialized skills within certain machine types or brands, which can lead to roles as senior technicians, team leaders, or trainers within the company. It is also common to advance to product manager, technical salesperson, or consultant, especially for those combining technical skills with good customer contact. According to the Employment Service, job opportunities are good, and demand is expected to remain unchanged over the next five years, despite many leaving the profession. Technological development and the increasing need for advanced support indicate continued career opportunities in the field.

Common questions about Service Technicians, office machines

• What does a Service Technician for office machines earn?
  - The average salary is 38 100 SEK/month, but the salary range is between 34,100 SEK and 47,800 SEK depending on experience, education, and sector.
• What does the job market look like for Service Technicians for office machines?
  - The job market is good with 481 available jobs in the profession and continued high demand nationwide.
• What education is required to become a Service Technician for office machines?
  - High school education in technology, electrical, or IT fields is most common, often supplemented with specialized courses or certifications.
• Are there gender pay differences?
  - Yes, women earn an average of 34,100 SEK, which corresponds to 89% of men's salary at 38 300 SEK.
• What career opportunities are available after a few years in the profession?
  - Roles such as senior technician, team leader, product manager, or technical salesperson are common development paths.
• Does a Service Technician for office machines mostly work on-site with customers?
  - Yes, the profession often involves travel to different customer offices or workplaces, with some time spent in the company's workshop.
• What personal qualities are important?
  - Technical interest, accuracy, flexibility, and good customer service skills are highly valued.