Reception manager, responsible reception salary

Occupational Profile: Reception Manager, Responsible for Reception

Working as a reception manager involves having overall responsibility for the daily operations of the reception, which is often found in hotels and larger companies. The role requires good leadership skills and the ability to organize and streamline workflows to ensure a positive first contact for guests and visitors.

Tasks and Responsibilities

A reception manager is responsible for leading the reception team, planning schedules, managing bookings, and customer service issues. They also ensure that the reception staff has the resources and training necessary to provide exceptional service. Additionally, budget responsibility is often included, as well as the responsibility for developing and implementing policies and procedures related to the reception's work.

Education and Qualifications

To qualify for the role of reception manager, a relevant education in hotel and tourism or business management is usually required. Many employers prefer candidates with experience from hotel reception or similar service-oriented positions. Leadership courses and other relevant further education are advantageous.

Salary Statistics

The average salary for a reception manager in Sweden is 27 600 SEK per month. It is interesting to note that the gender pay gap is minimal, with women earning an average of 27 600 SEK and men 27 500 SEK. This means that women earn 100% of what men earn in the same profession. The salary has seen an increase from 27 200 SEK to 27 600 SEK since the last measurement.

Key Success Factors

To be successful as a reception manager, strong leadership skills, good communication abilities, and the ability to handle stressful situations are required. A customer-oriented approach and the ability to multitask are crucial. It is also important to adapt quickly to changes and continuously strive to improve the customer experience.

Possible Benefits

The role of a reception manager may include a range of benefits such as paid training and courses for personal and professional development. In some cases, benefits such as a company-paid mobile phone or contribution to a gym membership may be included, enhancing the overall compensation package beyond the salary.

Tips for Aspiring Reception Managers

For those wishing to advance to a position as a reception manager, it is recommended to gather relevant experience in customer service and reception, and actively seek opportunities for leadership development. Networking within the industry and demonstrating a strong work ethic can also increase the chances of success.