Order follow-up

What does an order follow-up specialist do? – Tasks and work environment

An order follow-up specialist is responsible for ensuring that customer orders are handled correctly throughout the supply chain. Tasks include order registration, tracking deliveries, managing deviations, and communicating with suppliers and customers. The role requires good communication skills and a structured approach, as it often involves managing multiple parallel flows and quickly resolving issues that may arise. The work environment is typically office-based, but many employers also offer remote work and flexible hours. Order follow-up specialists are mainly found in larger companies within retail, logistics, and industry where complex delivery and distribution processes occur.

Salary development over time

The salary for order follow-up specialists has been steadily increasing over the past three years. In 2022, the average salary was 36,200 SEK per month, rising to 38 300 SEK in 2023. In 2024, the average salary is 40 000 SEK, representing an increase of about 10.5% over three years. This growth reflects increased demand for qualified supply chain and logistics personnel, where digitalization and higher expectations for delivery accuracy have emphasized the importance of the profession. The salary increase can also be linked to general wage pressures in the industry, with increased competition for experienced order follow-up specialists. Despite the positive trend, clear gender pay gaps remain a challenge within the profession.

Order follow-up specialist salary – comprehensive overview

• Average salary: 40 000 SEK/month
• Salary range: 36,100–49,100 SEK/month
• Education level: High school or post-secondary education
• Work environment: Office-based, often with remote work options
• Number of available jobs (2024): 550 within the profession

Education and qualifications

To work as an order follow-up specialist, a high school diploma with a focus on trade, economics, or logistics is usually required. Many employers prefer candidates with post-secondary education in supply chain management, purchasing, or related fields. Experience in administration, customer service, or similar roles is advantageous, as well as knowledge of business systems and good IT skills. Practical experience is highly valued, especially in larger organizations with complex flows.

• High school diploma: Trade and administration programs or equivalent
• Post-secondary education: YH/KY training in logistics, purchasing, or supply chain (1–2 years)
• Certifications: Courses in business systems, order management, or project management can be advantageous
• Internship/Trainee: Internship in logistics, administration, or sales support is recommended
• Prerequisites: Good knowledge of Excel and business systems, as well as communication skills

Common benefits and compensation

Order follow-up specialists are often offered benefits such as occupational pension, wellness allowance, flexible hours, and remote work options. Additional benefits may include subsidized lunch, employee discounts, and professional development through courses and internal training. Bonuses and performance-based compensation are present in some companies, especially larger organizations and international corporations.

Competition and challenges

The competition for positions as an order follow-up specialist varies by region and industry. In larger cities and expanding logistics hubs, demand is high and job openings are numerous, while competition can be tougher in smaller towns. The profession demands resilience and problem-solving skills, especially when handling delivery disruptions or customer complaints. Digitalization has also led to rapid changes in tasks, requiring continuous skills development and adaptability. Despite good employment opportunities, it is important to stay updated on new systems and processes to remain attractive in the job market.

Tips for aspiring order follow-up specialists

To succeed as an order follow-up specialist, it is beneficial to combine accuracy with a service-oriented attitude and stress management skills. Gaining early experience in administrative tasks or customer service provides valuable insights into the profession’s daily work. An analytical mindset helps you quickly identify deviations in order flow and suggest solutions. Flexibility and good communication are crucial when collaborating with colleagues and customers, especially in pressured delivery situations. Developing digital skills is also advantageous, as modern business systems and logistics platforms are used daily in the role. Showing commitment to continuous learning and improvement is appreciated by employers and can lead to advancement. Finally, patience and perseverance are important, as the role sometimes involves managing multiple complex issues simultaneously.

Key facts about Order Follow-up Specialists

• Average salary: 40 000 SEK/month
• Salary range: 36,100–49,100 SEK/month
• Education level: High school or post-secondary education
• Work environment: Office-based, often with remote work options
• Number of available jobs (2024): 550 within the profession

Career paths and future prospects

After three to five years as an order follow-up specialist, opportunities arise for roles such as purchasing coordinator, logistics planner, or supply chain analyst. Some choose to specialize in project management or advanced order processing, while others move into supervisory roles. The employment agency’s forecast does not provide a specific assessment for the profession of order follow-up specialists due to limited data, but the broader category of order coordinators has many available positions, and demand is largely driven by growth in retail and logistics. Digitalization and automation influence the profession’s development, but the need for qualified personnel who can handle complex order flows is expected to persist in the future.

Frequently asked questions about Order Follow-up Specialists

• What does an Order Follow-up Specialist earn?
  - The average salary for an order follow-up specialist is 40 000 SEK per month. The salary varies depending on education, experience, gender, and employer.
• What education is required to become an Order Follow-up Specialist?
  - Usually, a high school diploma, preferably with a focus on trade, economics, or logistics. Post-secondary education in supply chain is advantageous.
• Are there gender pay gaps?
  - Yes, women earn on average 38 100 SEK, while men earn 41 600 SEK per month. Women earn approximately 92% of what men do.
• What is the job market outlook for Order Follow-up Specialists?
  - There are 550 available jobs. Demand is highest in larger cities and logistics hubs.
• What career opportunities exist after some years in the role?
  - Common next steps include purchasing coordinator, logistics planner, or supervisory roles within supply chain.
• What benefits are offered to Order Follow-up Specialists?
  - Benefits include occupational pension, wellness allowance, flexible hours, and remote work options.