Order administrator, administrator

What does an order administrator, case handler do? – Tasks and work environment

An order administrator, case handler is responsible for managing and administering orders within companies and organizations. Tasks include receiving and registering customer orders, ensuring deliveries are made according to agreed terms, communicating with both customers and suppliers, and coordinating with other departments such as warehousing and finance. The role also involves following up on order status, handling complaints, and contributing to efficient, customer-oriented processes. The work environment is typically office-based and often characterized by a high pace where accuracy, structure, and good teamwork skills are important qualities.

Salary development over time

The salary for order administrators and case handlers has shown a stable and positive development over the past three years. In 2022, the average salary was 36,200 SEK per month, rising the following year to 38 300 SEK, which is approximately a 5.8% increase. In 2024, the average salary further increased to 40 000 SEK, representing a further 4.4% increase compared to the previous year. This development reflects increased demand for the profession and a general salary increase within administrative roles, where digitalization and process efficiency have led to a higher valuation of the order administrator's skills. The fact that many employers require post-secondary education may also have contributed to the positive salary trend.

Order administrator, case handler salary – comprehensive overview

• Average salary: 40 000 SEK/month
• Lowest salary: 36,100 SEK/month
• Highest salary: 49,100 SEK/month
• Hourly wage (average): 240 SEK
• Women's average salary: 38 100 SEK/month
• Men's average salary: 41 600 SEK/month
• Women earn: 92% of what men do

Education and qualifications

To work as an order administrator, case handler, a minimum high school education is usually required, preferably with a focus on economics, trade, or administration. Many employers prefer candidates with post-secondary studies in logistics, purchasing, or similar fields. Practical experience in customer service, administration, or logistics is often advantageous, and good computer skills are a basic requirement. It is also common for employers to provide internal training to ensure the right competence regarding company systems and routines.

• High school education: Economics, trade, or administration
• Post-secondary education: YH-educations or university (1–3 years) in logistics, purchasing, or administration
• Certifications: Courses in business systems and order management can be advantageous
• Internships: Prior experience in similar administrative roles is highly valued
• Prerequisites: Good computer skills and administrative abilities

Common benefits and compensations

Order administrators and case handlers are often offered collective agreement benefits such as occupational pension, wellness allowance, and extra vacation days. Other common compensations may include subsidized lunches, remote work options, and training support. In some cases, bonuses linked to department performance are also provided.

Competition and challenges

The competition for positions as an order administrator, case handler varies depending on region and industry. In larger cities and within export or technology-intensive companies, demand is often higher than supply, while competition can be tougher in smaller towns. A challenge in the profession is to quickly adapt to changing business systems and digital tools, while managing multiple processes under time pressure. The job market is also influenced by economic conditions and companies' investments in automation, which may change the need for administrative roles over time. Despite this, good opportunities for employment exist, especially for those combining administrative skills with strong communication abilities.

Tips for aspiring order administrators, case handlers

To succeed as an order administrator, case handler, it is beneficial to have a structured work approach and a natural sense of order. Developing good computer skills early and familiarizing oneself with various business systems facilitates both learning and daily work. A communicative and service-oriented attitude builds trust with both customers and colleagues, which is crucial in the role. Being stress-resistant and flexible helps when the pace increases or unexpected problems arise. It is also advantageous to show curiosity and willingness to learn new tasks, as responsibilities often evolve over time. Precision is a valuable trait that reduces the risk of errors in order flow, and initiative is appreciated by employers aiming to streamline their processes.

Key facts about order administrator, case handler

• Salary range: 36,100–49,100 SEK/month
• Education level: High school or post-secondary education
• Work environment: Office-based, often in teams and with high pace
• Number of job openings: 550 within the profession of order coordinators
• Gender salary difference: Women earn 92% of men's salaries

Career paths and future prospects

After three to five years in the role of order administrator, case handler, there are opportunities to advance to roles such as team leader, logistics coordinator, or specialist in purchasing and supply chain management. Many choose to further their education in business systems or project management to broaden career options. According to the Employment Service's forecast, it is difficult to give an exact future outlook for the profession due to limited data, but indications point to strong demand within the profession, with around 550 job openings identified in the recent year. Digitalization and automation may change job tasks, but the need for individuals with good administrative and communicative skills is expected to remain. Experience in the role is also advantageous for further careers in sales, customer service, or logistics.

Frequently asked questions about order administrator, case handler

• What is the average salary for an order administrator, case handler?
  - The average salary is 40 000 SEK per month.
• How large is the salary difference between women and men?
  - Women earn an average of 38 100 SEK, while men earn 41 600 SEK, which means women earn 92% of men's salaries.
• What education is required to become an order administrator, case handler?
  - High school education in economics, trade, or administration is usually required. Post-secondary education is often advantageous.
• What does the job market look like for order administrators?
  - There are approximately 550 job openings, but the future outlook is uncertain due to limited data.
• What are the highest and lowest salaries in the profession?
  - The highest salary is 49,100 SEK (male with post-secondary education) and the lowest is 36,100 SEK (female with high school education).
• What personal qualities are important?
  - Being organized, communicative, stress-resistant, and precise are especially valuable qualities in the role.
• Are there regional salary differences?
  - Regional salary differences may occur, especially between metropolitan areas and smaller towns, but detailed statistics are lacking.