Member recruiter, call center

What does a membership recruiter in a call center do? – Tasks and work environment

A membership recruiter in a call center primarily contacts potential members via phone to inform about and sell memberships in various organizations, unions, or non-profit associations. The tasks include presenting offers, answering questions, handling objections, and registering new members into the system. Often, the work takes place in a structured environment with clear goals and result tracking as standard. Contact is mainly via phone, but sometimes also through email or chat. The work environment is characterized by open-plan offices, sometimes with high pace and many calls per day, demanding both endurance and social skills.

Salary development over time

The salary for a membership recruiter in a call center has shown a clear upward trend over the past three years. In 2022, the average salary was 29,500 SEK per month. In 2023, the average increased to 32 400 SEK, which is an increase of about 9.8%. The positive trend continued in 2024, when the average salary now amounts to 33 200 SEK per month, a further increase of 2.5% from the previous year. Salary improvements can be partly explained by increased demand for skilled membership recruiters, higher service quality requirements, and general salary development within the service sector. Differences in experience, education level, and employer size may also influence salary development. The steady rise indicates that the profession has strengthened its position in the labor market, although competition and working conditions still vary between employers.

Membership recruiter, call center salary – comprehensive overview

• Average salary: 33 200 SEK/month
• Lowest salary: 30,800 SEK/month (men), 33,700 SEK/month (women)
• Highest salary: 35,000 SEK/month (men), 34,500 SEK/month (women)
• Hourly wage: 200 SEK
• Gender differences: Women earn 106% of what men do (men: 32 400 SEK, women: 34,500 SEK)
• Regional differences: Salary levels may vary, but detailed regional data are lacking

Education and qualifications

To work as a membership recruiter in a call center, usually no higher education is required, but a high school diploma is often a basic requirement. Employers view experience in sales, service, or similar phone-based roles positively. Internal training and introductory programs are almost always provided, where new hires learn about the organization, products, and sales techniques. Some employers also offer certification courses in sales and communication. Success requires good communication skills, responsiveness, and endurance.

• High school diploma: Usually 3 years, often with a focus on commerce, economics, or social studies
• Internal training: Introductory programs and sales training at the employer
• Experience: Previous work in sales, customer service, or call centers is advantageous
• Courses/certifications: Communication, sales, and service courses can be beneficial
• Prerequisites: Good Swedish language skills in speech and writing, often basic computer skills as well

Common benefits and compensation

Membership recruiters in call centers are often offered a base salary combined with performance-based bonuses or commissions, depending on the number of members recruited. Other benefits can include wellness allowances, training opportunities, flexible working hours, and sometimes the possibility to work from home. Some employers also provide collective agreement-based insurance and pension contributions.

Competition and challenges

The competition for positions as a membership recruiter in call centers is relatively high, especially in metropolitan areas where many companies operate in telemarketing and membership recruitment. A challenge in the profession is meeting high result demands and managing a varied pace, where some periods can be very intensive. Handling rejection and resistance from contacted individuals is a natural part of the job, requiring patience and good social skills. Technological development also demands quick adaptation to new systems and digital tools. Despite this, there are good employment opportunities, as there are approximately 550 job openings nationwide.

Tips for those who want to become a membership recruiter in a call center

To succeed as a membership recruiter in a call center, it’s beneficial to have a communicative and outgoing personality, as much of the work involves building trust over the phone. Patience is an important trait, especially when speaking with hesitant or skeptical individuals. Being goal-oriented helps maintain motivation during periods of many rejections. Flexibility and adaptability are central, as each call may require different approaches. Being attentive and quickly identifying the needs of the person you’re speaking with increases chances of success. Additionally, a positive attitude and the ability to work structurally often lead to good results. Continuously developing sales techniques and taking feedback from colleagues and managers can be crucial for long-term success.

Key facts about Membership Recruiters in call centers

• Education level: High school diploma, often with a focus on commerce or economics
• Work environment: Office environment with phone-based work
• Typical employment form: Full-time, sometimes hourly employment
• Demand: About 550 job openings in the profession
• Gender distribution: Women have higher average salaries than men in the profession

Career paths and future prospects

After 3–5 years as a membership recruiter in a call center, there are opportunities to advance to roles such as team leader, coach, or trainer within the company. Some choose to specialize in sales or customer relations, while others move on to more qualified positions within marketing or administration. The employment service does not provide a specific forecast for the profession due to limited data, but within the telemarketer group, there is a continuous need for staff, indicated by the large number of job openings. Technological development and new communication channels may change job tasks in the future, but phone-based membership recruitment is expected to remain an important function in many organizations.

Common questions about Membership Recruiters in call centers

• What does a Membership Recruiter in a call center earn?
  - The average salary is 33 200 SEK per month, but salaries vary between 30,800 SEK and 35,000 SEK depending on experience, gender, and education.
• What are the gender differences in salary?
  - Women earn on average 34,500 SEK, which is 106% of what men earn (men: 32 400 SEK).
• What education is required for a membership recruiter in a call center?
  - High school diploma is standard, often supplemented with internal sales training and introduction.
• What benefits are common in the profession?
  - Bonuses/provisions, wellness allowances, training, and sometimes flexible working hours.
• What is the job market like for membership recruiters in call centers?
  - There are approximately 550 job openings, indicating ongoing demand.
• What are the highest and lowest salaries for the profession?
  - The highest salary is 35,000 SEK (men), 34,500 SEK (women); the lowest is 30,800 SEK (men), 33,700 SEK (women).
• What personal qualities are needed?
  - Communication skills, patience, goal orientation, and responsiveness.